Customer Success Manager

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🔥 0 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

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SoluStaff

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🎖️ Defense

🏭 Manufacturing

Healthcare • Defense • Manufacturing

Symmetrio is a full-service recruiting, staffing, and consulting company with decades of experience across various high-growth industries. They specialize in permanent placement, contract-to-hire, and staff augmentation, focusing on aligning talent with client goals and cultures. Symmetrio offers tailored recruitment solutions and advisory services in sectors such as life sciences, information technology, engineering, medical devices, logistics solutions, manufacturing, and building automation. Their team of talent acquisition experts is committed to understanding clients’ organizational needs and delivering specialized professionals to meet these challenges. With a strong emphasis on trust, understanding, and collaboration, Symmetrio aims to optimize operations and drive innovation and excellence for their clients.

📋 Description

• Serve as the primary relationship owner for assigned health system and oncology practice customers • Develop trusted partnerships with executive, clinical, operational, and technical stakeholders • Drive customer adoption through proactive engagement, workflow optimization, and best practice recommendations • Monitor customer health metrics, utilization, and success milestones to maximize long-term retention • Lead executive business reviews and communicate measurable value, ROI, and strategic recommendations • Identify customer risks early and coordinate internal resources to ensure successful resolution • Partner with Product, Clinical, Engineering, Sales, and Support teams to advocate for customer needs • Gather customer feedback and translate insights into product enhancement opportunities • Identify expansion opportunities within existing accounts while supporting renewals and long-term growth • Develop strategic success plans with measurable objectives for each customer • Represent the organization at customer meetings, conferences, and industry events

🎯 Requirements

• Bachelor's degree required; clinical degree preferred (RN, Radiation Therapist, Medical Dosimetrist, Medical Physicist, or related healthcare discipline) • 7+ years of experience in Customer Success, Strategic Account Management, Clinical Consulting, Healthcare IT, or Client Services • Experience supporting enterprise healthcare software, SaaS platforms, clinical applications, or healthcare technology solutions • Strong understanding of oncology or complex healthcare workflows is highly preferred • Demonstrated success managing executive-level customer relationships within hospitals, health systems, or physician organizations • Excellent communication, presentation, and relationship-building skills • Proven ability to manage multiple enterprise customer engagements simultaneously • Experience interpreting customer utilization metrics and driving adoption strategies • Ability to collaborate effectively across commercial, clinical, product, and technical organizations • Willingness to travel approximately 40% • Preferred experience with oncology software, oncology operations, radiation oncology, or cancer center environments • Preferred experience with clinical workflow optimization or healthcare consulting • Preferred experience with enterprise SaaS customer success methodologies • Preferred experience with EHR integration and healthcare interoperability