Provider Success Manager

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Paradigm Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💊 Pharmaceuticals

☁️ SaaS

💰 $203M Series A on 2023-02

Healthcare • Pharmaceuticals • SaaS

Paradigm Health is a clinical research company that re-engineers clinical trials around patient care by combining technology and services to support sponsors and research sites. Their platform and offerings include real-time protocol optimization, feasibility and site selection, patient identification and enrollment acceleration, trial data collection and delivery, and post-approval/late-stage evidence solutions. Paradigm integrates directly with health provider organizations to streamline collaboration, improve enrollment outcomes, and reduce operational burden on research teams. The company positions itself as a bridge between providers and sponsors to make clinical research more efficient, patient-centric, and scalable.

📋 Description

• Establish and facilitate frequent, high-quality communication with health system research teams and leadership about partnerships, projects, and strategic goals • Assess health system partners’ clinical research strengths and limitations and formulate recommendations • Coordinate with sales, marketing, product, engineering, and clinical teams to achieve partner goals and satisfaction • Ensure health systems successfully leverage Paradigm solutions and products to drive patient impact • Curate and promote clinical research partnership opportunities between sponsor partners and network sites • Influence health system partners to participate in cross-network programming and events • Collect customer product feedback and advocate for strategic product enhancements in product planning • Own post-MSA contracting, including subscription renewals, upsell SOWs, and other agreements

🎯 Requirements

• Minimum 4 years of experience in a combination of SaaS client service delivery, contracting, and relationship management at healthcare systems; healthcare clinical operations; or related areas • Clinical trial operations experience and familiarity with key research processes, tools, and stakeholders is a plus • Experience with CRM systems such as HubSpot or Salesforce • Experience with project management tools such as Monday, MS Project, or Smartsheet • Experience with development tools such as JIRA and Confluence • Strong track record working across clinical, technology, and business teams on complex initiatives • Proven ability to lead partnerships with external executive stakeholders and client/internal leadership teams • Proven ability to manage and influence end-to-end customer relationships independently with limited day-to-day guidance • Measurable record of driving account performance through KPIs • High responsiveness, reliability, and integrity • Decisiveness, strong judgment, analytical, and problem-solving skills • Excellent time-management skills • Strong interpersonal and communication skills, especially across cross-functional teams • Willingness to travel up to 30% • Equal employment opportunity for all qualified applicants • Must be legally authorized to work in the United States • Must not require visa sponsorship to work in the United States

🏖️ Benefits

• Equity • Remote work arrangement