Customer Success Representative

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Anteriad

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Anteriad is a company specializing in B2B data solutions and marketing services. They offer a wide range of services to enhance marketing strategies, including Audience Identification and Activation, Demand Generation, BDR and SDR-as-a-Service, and Analytics and Intelligence. The Anteriad Marketing Cloud provides a platform for programmatic advertising and content syndication, helping companies optimize their multi-channel marketing efforts. Certified as a top data provider, Anteriad's data solutions aim to drive customer acquisition, improve ROI, and support AI-powered marketing strategies. They are recognized for high data quality and transparency, catering to global clients who seek to enhance their marketing effectiveness with data-driven insights and strategies.

📋 Description

• Review and action internal and external emails • Participate in team check-in calls to review account performance and determine actions • Set up, manage, optimize, and launch B2B marketing and data-service campaigns • Confirm campaign launches and expected outcomes with customers • Lead customer kickoff calls covering campaign details, performance metrics, and outstanding launch materials • Review campaign data files for quality and accuracy before customer delivery • Respond to internal and external messages through email, chat, and calls • Participate in customer success roundtables, product training, town halls, ERG events, and sales enablement meetings • Prepare customer summary presentations with sales team members • Act as the focal point for customer communications and related internal requests • Lead and participate in kickoff calls, check-ins, campaign summaries, QBRs, and problem-solving calls • Audit and investigate deliverables and customer systems from individual data entries through cohort-level analysis • Monitor current and upcoming activity, identify challenges, correct issues, and proactively prepare future campaigns • Track customer status and performance trends • Maintain CRM and campaign management software with current activity • Conduct regular customer check-ins using preferred communication methods • Create custom and standard reports on campaign performance, managed revenue, predicted revenue, and internal database information • Create reports in PPT, MSFT Excel, email, and business intelligence software formats • Work with the designated customer success group under the CSM’s direction • Collaborate with sales on customer communication, campaign setup, and reporting • Follow standard processes and provide operations teams with required materials • Stay current on digital marketing trends and best practices related to B2B sales, data, and demand generation • Represent Anteriad and the customer success team in customer and colleague interactions

🎯 Requirements

• Ability to work independently virtually without constant direction or supervision • Self-motivated with a strong work ethic • Strong oral and written communication abilities • Ability to learn quickly and adapt to changing landscapes • Comfortable presenting confidently to small and large groups • Ability to connect with customers and colleagues in virtual or in-person environments • Highly organized and detail-oriented when managing high-volume email, chat, and video-call communications • Ability to analyze documents and datasets deeply and accurately • Strong problem analysis and problem-solving competencies • Ability to interact well with all team members • Ability to learn and operate SaaS platforms such as Salesforce, Qlik, and Anteriad Marketing Cloud • This role is not eligible for employer visa sponsorship

🏖️ Benefits

• Work from home • Flexible PTO • Training & development with unlimited access to Percipio LMS • Mix of collaborative & independent work • Community outreach via Anteriad Cares, encouraging staff to take time to volunteer • Professional mentoring program with career guidance from leadership • Employee Resource Groups • Great benefits for you and your family • Comprehensive medical coverage with choice of 3 plans, plus dental and vision coverage • Company-paid short-term disability, long-term disability and life insurance • Optional supplemental life, accident and critical illness insurance plans • 401K with company match • Flexible PTO and generous paid holiday schedule • Fully paid primary caregiver leave (12 weeks) and parental bonding leave (2 weeks)