Senior Client Success Manager

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Nortal

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

💰 $54.4M Debt Financing - Nortal on 2024-01

Healthcare • Consulting

Nortal is a digital transformation and technology consulting company that partners with governments, healthcare institutions, large enterprises and Fortune 500 companies to design, build and operate mission-critical digital services. The company delivers platform and engineering work across Microsoft, ServiceNow, Salesforce, Adobe and Atlassian ecosystems and provides services including strategy & transformation, cyber resilience, data & artificial intelligence, platform optimization, product & experience, technology & engineering, and IT outsourcing. Nortal operates globally with offices across Europe, the Americas and the Middle East, emphasizes AI-native teams and legacy modernization, and is positioned as a trusted strategic partner for public sector and regulated industries.

📋 Description

• Own a portfolio of strategic, complex client accounts in the Americas • Set account strategy and long-term objectives • Own forecasting and revenue targets • Identify and close upsell and cross-sell opportunities • Build and expand executive-level and C-level client relationships • Create access and influence to strengthen partnerships and unlock opportunities • Build long-lasting, profitable relationships with assigned accounts and portfolios • Deliver high retention and measurable account growth • Collaborate with Delivery, technical, legal, and finance teams to ensure sustainable commitments • Produce revenue, forecast, and account-health reporting for internal and client audiences • Proactively raise risks, follow through on actions, and escalate when appropriate

🎯 Requirements

• 10+ years in Client Success, Account Management, or a comparable client-facing commercial role • Direct experience with Tier-1 or enterprise-scale accounts • Demonstrated ownership of revenue targets, forecasting, and upselling/cross-selling on complex, multi-stakeholder accounts • Full professional English proficiency (C1+), written and verbal • Experience in technology services, digital platforms, or enterprise software environments • Hands-on experience negotiating and administering T&M, fixed-price, retainer, SOW, and MSA contracts • Disciplined CRM hygiene • Ability to produce revenue, forecast, and account-health reporting • Comfort with accounting and forecasting • Understanding of contract structures, negotiation dynamics, and margin protection • Ability to navigate complex environments autonomously

🏖️ Benefits

• Autonomy, open communication, and respect for diversity • Flexible work model focused on impact and work-life balance • Remote LATAM team community with tech talks, virtual coffee breaks, and team-building activities • People Care support, wellness check-ins, and professional growth support • Comprehensive medical, dental, vision, paramedical services, prescription drugs, and travel coverage • Mental health resources and wellness programs • Employer-funded Health & Wellness Spending Accounts (myHSA) • Employer-paid life insurance • Short- and long-term disability coverage • Critical illness protection • Competitive vacation policy • Paid public holidays and leave options • Technical certifications, global learning platforms, digital library, and continuous development opportunities