Senior Partner Customer Success – Government

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Innovaccer

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 $150M Series E on 2021-12

Healthcare • Consulting • Logistics

Innovaccer is a healthcare technology company dedicated to transforming how healthcare information is utilized and accessed. They provide a comprehensive Health Cloud that aims to accelerate digital transformation for providers, payers, and life sciences companies by offering unified healthcare data and analytics. Innovaccer leverages artificial intelligence to automate tasks, process medical data, and generate insights to improve clinical and financial outcomes. Their solutions focus on integrating and optimizing healthcare systems, promoting value-based care, improving patient engagement, and reducing the administrative burden on healthcare providers. Innovaccer's platform supports various healthcare stakeholders through advanced data activation, analytics, and streamlined workflows, striving to improve healthcare delivery and patient care globally.

📋 Description

• Serve as the senior point of contact for government and public sector accounts, building trusted relationships with program directors, agency executives, and key stakeholders. • Own end-to-end delivery of commitments across the portfolio, partnering with delivery, product, and engineering teams to meet outcomes on time, within scope, and in compliance with contractual and regulatory requirements. • Lead, develop, and mentor Customer Success Managers and account leaders. • Drive account retention and expansion, identifying opportunities to broaden Innovaccer’s footprint across agencies and program areas. • Own performance metrics including CARR, ARR expansion, churn, NPS, and CSAT. • Collaborate with Sales, Product, Marketing, and Technical teams to align client strategy and deliver a unified government-focused client experience. • Maintain a visible presence within client organizations and monitor program priorities, policy changes, and operational challenges. • Serve as the senior escalation point and resolve complex client situations. • Contribute to and improve government and public sector account-management playbooks and frameworks.

🎯 Requirements

• 15+ years of experience in government health programs, managed care, or healthcare technology • Significant experience serving Medicaid, Medicare, CMS, and local, state, and federal government health agencies • Proven success managing and growing complex, multi-stakeholder government accounts • Ability to navigate procurement cycles, regulatory requirements, and agency politics • Experience leading and developing customer success or account management teams in healthcare technology or services • Deep understanding of Medicaid managed care, Medicare Advantage, CMS program requirements, value-based care, and population health management • Strong credibility with government program directors and agency executives • Ability to translate technology capabilities into program impact, compliance outcomes, and population health results • Demonstrated ownership of retention and growth metrics including CARR, ARR, churn, NPS, and CSAT • Exceptional communication and executive presence • Strong collaboration across Sales, Product, Marketing, Delivery, and Engineering • Ability to manage through influence in complex, cross-functional environments • Must meet employment eligibility requirements; Innovaccer participates in E-Verify for U.S.-based employees

🏖️ Benefits

• 20 days of fixed paid time off per year, in addition to company holidays • Generous parental leave • Monetary incentives and company-wide recognition for impact and dedication • Medical, dental, and vision insurance • 100% company-paid short- and long-term disability insurance • 100% company-paid basic life insurance • Discounted legal aid • Pet insurance