Manager, Enterprise Client Success

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Dynatron Software, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Dynatron Software, Inc. is a company that combines advanced analytics software with expert coaching to help automotive service departments maximize their revenue opportunities. Their product suite includes various solutions like PriceSmart for optimizing labor and part pricing, FileSmart for enhancing warranty labor rates and parts markup, SellSmart for increasing service sales to existing customers, and MarketSmart for boosting service department traffic through strategic marketing campaigns. With a focus on increasing profitability, Dynatron collaborates closely with dealerships to identify and capitalize on hidden revenue streams using their proprietary analytics and extensive repair order database.

📋 Description

• Own GRR and NRR performance across Dynatron’s enterprise customer portfolio • Develop and execute strategies that increase retention, product adoption, customer value, and expansion • Establish account health, risk, adoption, and engagement indicators • Build renewal and retention forecasting processes • Partner with Sales and GTM leaders on expansion opportunities • Define and improve Dynatron’s enterprise customer success model and lifecycle processes • Lead strategic enterprise relationships, escalations, renewals, and expansion conversations • Lead, coach, and develop the Enterprise Client Success team • Define and monitor customer health, adoption, engagement, retention, expansion, and time-to-value KPIs • Develop dashboards and reporting for portfolio performance and emerging risk • Optimize Client Success technology, CRM workflows, account health models, and reporting • Establish documentation, account planning, and forecasting practices • Build partnerships across Sales, Product, Marketing, Finance, Operations, and customer-facing teams • Communicate customer feedback and emerging needs to Product and business leadership • Partner with GTM Enablement on tools, training, and best practices

🎯 Requirements

• 8+ years of experience in Customer Success, Enterprise Account Management, Strategic Accounts, or related customer-facing work • Experience in a high-growth B2B SaaS environment ideally • Significant experience managing large, complex enterprise customers with meaningful ARR and multiple stakeholders • Strong understanding of SaaS customer lifecycle management, adoption, retention, renewal, and expansion • Demonstrated success improving GRR, NRR, customer health, and retention metrics • 3+ years of experience directly leading and developing customer-facing teams • Ability to establish high performance standards and hold teams accountable • Strong coaching skills and experience developing strategic, commercially minded Client Success professionals • Strong business acumen connecting Client Success to revenue retention and growth • Experience developing account strategies tied to customer outcomes, retention, and expansion • Comfort navigating sophisticated renewals, commercial conversations, and complex stakeholder environments • Strong analytical mindset and experience using customer data for strategy and decision-making • Experience developing account health frameworks, executive dashboards, retention forecasts, and customer success KPIs • Hands-on experience with Salesforce, Gainsight, ChurnZero, or similar CRM and Customer Success platforms • Strong process orientation and ability to build scalable systems • Exceptional communication and presentation skills with C-level customer stakeholders • Ability to navigate difficult customer conversations and complex escalations • Strong cross-functional partnership and influence skills • Experience within automotive retail, dealership operations, or Fixed Operations is nice to have • Experience with business intelligence, advanced analytics, or product utilization platforms is nice to have • Experience with AI-driven customer success tools, predictive health scoring, or customer intelligence platforms is nice to have

🏖️ Benefits

• Comprehensive health, dental, and vision insurance • Equity participation through Dynatron’s Equity Incentive Plan • 401(k) with competitive company match • Flexible vacation policy • 11 paid holidays • Employer-paid short- and long-term disability and life insurance • Home office setup support • Remote-first working environment • Ongoing professional development opportunities • Variable Compensation: $40,000 - $50,000/yr