Customer Success Manager – West Coast

🔥 0 minutes ago

🌵 Arizona, California, +4 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🌲 Oregon – Remote ⛷️ Utah – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Just Appraised

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🏛️ Government

☁️ SaaS

Artificial Intelligence • Government • SaaS

Just Appraised is a company that specializes in streamlining tax assessment workflows for local government agencies using artificial intelligence. Their software enhances efficiency in the change of ownership process, exemptions applications, and personal property filings. Just Appraised provides highly accurate matching of transfer documents to parcels, improves visibility for staff with an online dashboard, and utilizes advanced algorithms to flag transactions for further review. Their solutions enable quicker processing times, significantly reducing backlogs as evidenced by past performance improvements in handling exemptions. Located in San Francisco, Just Appraised partners with various entities to deliver actionable insights and more efficient public sector processes.

📋 Description

• Serve as a trusted, high-value advisor to customers and develop tailored account strategies. • Own end-to-end success of government customer accounts, driving adoption, retention, and expansion. • Proactively manage renewals and negotiate expansion opportunities tied to annual retention and growth targets. • Partner with customers during adoption and provide targeted ongoing training. • Translate technical concepts and product updates into clear, practical value for diverse audiences. • Monitor and report KPIs including churn reduction, expansion revenue, and CSAT. • Identify and nurture relationships with key decision-makers and influencers. • Act as the voice of the customer internally and collaborate with Product, Sales, and Support teams. • Attend customer visits and conferences based on territory needs, typically 3–5 visits per quarter (15–20% annually).

🎯 Requirements

• 4+ years of experience in Customer Success, ideally within a fast-growing SaaS startup. • Proven ability to manage complex accounts, drive renewals, and identify cross-sell opportunities. • Strong focus on achieving customer outcomes and building long-term partnerships. • Skill in navigating multiple stakeholders and collaborating cross-functionally. • Ability to mitigate risk and de-escalate issues before they become critical. • Capacity to learn and support multiple products. • Proficiency in translating technical concepts into practical, customer-friendly language. • Clear, strategic written and verbal communication skills. • Exceptional organizational and prioritization skills to manage multiple customers and incoming requests. • Familiarity with Salesforce, Fathom, Hex, Google Suite, Slack, HubSpot, and Claude. • Candidates located in the western portion of the United States, such as California, Oregon, Washington, Arizona, Colorado, or Utah.

🏖️ Benefits

• Competitive compensation and stock equity plan • Comprehensive benefits package including medical, dental, vision, and life insurance • Company sponsored pre-tax retirement savings program (401k) • Flexible work environment that supports working from home • Flexible PTO • Parental Leave • Home office stipend