Senior Customer Success Manager – Justice

🔥 0 minutes ago

🌵 Arizona, California, +2 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $86.3k - $138k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Axon

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1993

💼 Consulting

🎖️ Defense

🏭 Manufacturing

Consulting • Defense • Manufacturing

Axon is a company dedicated to advancing public safety through innovative technology solutions. It offers a wide range of products and services, including smart weapons such as TASER devices designed for law enforcement and civilian use, body-worn cameras for capturing real-time video evidence, and software solutions for evidence management and situational awareness. Axon also provides VR training to prepare officers for real-life scenarios and drone solutions for tactical support. The company primarily serves law enforcement, federal agencies, corrections, fire, EMS, and other public safety sectors, aiming to create safer communities with their comprehensive safety ecosystem. Axon is committed to responsible innovation and reducing gun-related incidents between police and the public.

📋 Description

• Build long-term, strategic partnerships with Axon Justice’s largest Prosecutor and Public Defender customers • Understand customer workflows, organizational structures, and requirements • Serve as the main customer point of contact and provide best practices • Help customers achieve operational goals through Axon products • Provide customer insights to influence internal product roadmaps and projects • Engage customers through regular calls, business reviews, and daily needs • Monitor and manage adoption metrics for the Axon Justice platform • Create success plans and document progress toward goals and results • Manage escalations and coordinate internal teams on critical issues • Communicate major milestones and updates to senior leadership • Partner with marketing and training teams on webinars and calls • Develop deep product knowledge and ensure proper implementation in customer environments • Share industry best practices to solve customer needs • Partner with Sales to identify growth and expansion opportunities

🎯 Requirements

• Deep experience in the justice/legal sector, ideally within Prosecutor or Public Defender offices • Strong knowledge of discovery, digital evidence management, case management, motions and filings, courtroom processes, and interactions with law enforcement • Experience working with prosecutors, defense attorneys, or other legal practitioners highly valued • Proven ability to engage effectively with justice stakeholders such as DAs, ADAs, PDs, and IT • Familiarity with statutory deadlines, discovery disclosure, and ethical obligations • Strong project management skills with a proven system for tracking multiple customer requests, issues, and strategic plans • Proven track record of leading process improvements within large organizations • Experience tracking product adoption and customer engagement through data-analysis tools • Exceptional organizational, presentation, and communication skills, verbal and written • Demonstrated ability to deal with change and excel in high-stress situations • Bachelor's degree or equivalent work experience • Willingness and ability to travel 30–35%

🏖️ Benefits

• Competitive salary and 401k with employer match • Discretionary paid time off • Paid parental leave for all • Medical, Dental, Vision plans • Fitness Programs • Emotional & Mental Wellness support • Learning & Development programs • Employee Resource Groups (ERGs) • Snacks in offices