Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $60k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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EverTrue

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏢 Enterprise

🤝 Non-profit

💰 $6M Series C on 2017-08

Software • Enterprise • Non-profit

EverTrue is a company dedicated to enhancing the donor management and fundraising experience through its software platform. Their innovative solutions support advancement organizations in discovering prospects, empowering gift officers, making asks, and stewarding donors. EverTrue provides a Donor Experience Platform that leverages AI, automation, and data insights to drive revenue and build lasting donor relationships. The company offers a range of products including real-time dashboards, personalized video communication, and digital endowment reporting, designed to streamline fundraising efforts and improve donor relations. Trusted by thousands of teams, EverTrue is transforming traditional fundraising by enabling organizations to engage their entire donor pyramid effectively.

📋 Description

• Manage the entire customer lifecycle from implementation to renewal, targeting a 90%+ gross retention rate and high customer satisfaction and advocacy • Deliver best-in-class, authentic customer service and demonstrate success through NPS scores, Health Scores, and usage data • Collaborate with Sales to identify and qualify cross-sell opportunities • Conduct regular account reviews with key leadership to demonstrate success and identify expansion opportunities • Identify customer advocacy opportunities supporting acquisition and industry knowledge • Provide actionable customer-insight feedback to Product • Maintain knowledge of EverTrue products and conduct product training sessions • Follow internal team processes and foster cross-company collaboration • Use Salesforce, Notion, Planhat or ChurnZero, and Slack for day-to-day operations • Represent EverTrue at events, drive attendance, and occasionally lead webinars; travel required up to 25% of the time

🎯 Requirements

• 3+ years of successful experience in customer success, sales, account management, fundraising solicitation, and/or marketing in a comparable business environment • Excellent verbal and written communication skills • Experience or knowledge selling or fundraising in the education market preferred • Ability to build meaningful relationships with colleagues and customers • Ability to plan, develop, and conduct effective professional presentations to executive audiences • Ability to support sales efforts, identify expansion opportunities, and secure renewals • Comfort strategizing account save strategies and engaging internal leadership • Enjoyment of evolving, fast-paced environments and commitment to ongoing learning and progression • Ability to operate independently and own work despite undefined processes • Humble, team-oriented approach and willingness to collaborate across teams • Familiarity with Salesforce, Notion, Planhat or ChurnZero, and Slack • Public speaking skills • Ability to travel up to 25% of the time

🏖️ Benefits

• Base salary range of $60K - $80K • Target variable of $54K • 80% premium coverage for medical, dental, and vision insurance • 401k match of up to 3% • Remote-first environment for flexible work • Generous paid time off throughout the year • Investment in professional growth and development • Opportunities to connect with colleagues both in-person and virtually • Chance to contribute to non-profits and educational institutions you care about