Senior Customer Success Enablement Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $135k - $170k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Fieldguide

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🏥 Healthcare

🤖 Artificial Intelligence

Consulting • Healthcare • Artificial Intelligence

Fieldguide is a modern, award-winning AI platform designed for advisory and audit firms. It helps streamline engagements, increase efficiency, and improve client satisfaction through its end-to-end engagement analytics. The platform supports various services, including risk advisory, cybersecurity and privacy, regulatory compliance, SOC readiness and audits, IT audits, and financial audits. Fieldguide integrates with popular productivity and IT tools to provide a seamless user experience, allowing for automated management of requests, documents, and reports. Trusted by top industry firms, Fieldguide enhances the practice of audit and advisory services with AI-driven innovations that save time and improve margins.

📋 Description

• Identify skill gaps, unclear processes, and missing content affecting Customer Success performance • Build and drive adoption of enablement programs that close performance gaps • Program-manage cross-functional initiatives with Customer Success contributors • Translate product launches, roadmap changes, and product capabilities into practical enablement • Enable teams to set up, test, tune, troubleshoot, and interpret product metrics • Identify repeatable manual work and build AI-native tools and workflows for efficiency • Capture field feedback from Customer Success and partner teams • Feed feedback into onboarding, CS operations, playbooks, and tooling • Own and continuously improve onboarding, ramp, and ongoing enablement for Customer Success and Implementation • Collaborate with CS Leadership, Implementation, Product, Customer Education, Support, Product Marketing, and other cross-functional partners

🎯 Requirements

• 6+ years of professional experience • At least 3+ years in Sales, Solutions Engineering, or Customer Success Enablement • Experience as a former practitioner or in another related accounting-industry role • Experience running demos or trainings, or building enablement materials • Ability to prepare teams to represent a product and build client relationships • Strong interpersonal and relationship-building skills across CS, Product, Product Marketing, RevOps, and cross-functional partners • Ability to translate between multiple audiences • Highly organized and detail-oriented • Experience in a fast-paced and ever-changing environment • Bonus: experience building onboarding or enablement programs for Implementation or CS • Bonus: experience scaling a CS enablement function alongside rapid headcount growth

🏖️ Benefits

• Equity • Competitive and holistic compensation • Compensation adjusted by role, level, and location tier • Equal employment opportunities • Inclusive, supportive, and growth-oriented culture