Advanced Specialist, Customer Success – Faculty Advisor, Mathematics and Statistics

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Pearson VUE

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Pearson VUE is a global leader in computer-based testing, providing a wide range of credentialing and certification exams for various industries. They support test-takers and test owners by offering resources, scheduling options, and accommodations to ensure equitable access to testing. Their mission is to empower candidates and enrich communities through the delivery of high-stakes exams that validate professional skills and knowledge, contributing to career advancement and industry standards.

📋 Description

• Partner with course-level administrators to advise on Pearson digital product integration and implementation supporting teaching and learning goals • Consult on digital assessment, grading, and reporting strategies, including best practices for instructing with MyLab • Consult with customers on modifying or creating content • Create department-specific training resources, including videos, guides, and live or recorded webinars • Consult with Product teams on new platforms, tools, and features • Partner with Sales on campaigns, calls, meetings, demonstrations, and sales enablement initiatives • Use success metrics and reporting structures to document recommendations and course design and implementation evolution for customers and internal stakeholders • Equip faculty at pre-identified accounts with skills and information to maximize Pearson digital product impact each term • Facilitate face-to-face and virtual trainings or workshops and create implementation-specific tutorials or videos • Investigate and respond to questions with audience- and purpose-tailored responses • Develop and use milestones, rubrics, and reporting templates to track growth and success • Collaborate with other teams by providing instructor-perspective insights and feedback

🎯 Requirements

• Master's degree in Statistics is required • At least 5 years of full-time collegiate teaching experience in Statistics is required • Power-user experience with Pearson MyLab is required • Knowledge and experience in multiple fields in Mathematics and Statistics preferred • Experience with Data Science and/or Engineering highly desirable • Online teaching experience preferred • LMS experience preferred • Experience with Copilot and other Generative AI tools a plus • Ability to engage with international customers in different time zones a plus • Experience presenting at conferences, department meetings, and events • Collegiate Teaching Award(s)

🏖️ Benefits

• Some travel to conduct face-to-face training and implementation workshops and attend relevant conferences and internal meetings • Schedule flexibility to accommodate teaching schedule may be possible • 40 hours per week