Customer Success Manager – SMB

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Pearl

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

☁️ SaaS

🤝 B2B

💰 $58M Series B - Pearl on 2024-07

SaaS • B2B

Pearl is a front-end web UI/design toolkit or website template provider. The supplied CSS and class names indicate Pearl maintains a comprehensive design system or set of UI components (navigation, FAQ dropdowns, modals, carousels, responsive containers, accessibility focus states, and testimonial blocks) intended to make marketing and product sites look and behave consistently across browsers and viewports. The materials suggest Pearl offers reusable styles and UX patterns for building or theming websites, though the provided snippet alone does not specify whether Pearl is a template marketplace, design system product, agency, or SaaS platform.

📋 Description

• Build and maintain relationships with assigned dental practice customers • Help customers resolve issues and ensure they effectively leverage Pearl’s suite of tools • Educate customers on Pearl’s provider-focused products and their benefits • Perform basic to intermediate troubleshooting for Pearl products and services • Maintain technical product knowledge • Collaborate with Sales, Support, Billing, Technical, Product Management, Development, and Finance teams • Advocate for customers, capture feedback, and report requests to Product Management and Development • Manage activities supporting customer satisfaction, account renewals, and account growth • Maintain customer contacts, account health, significant events, and notes in relevant systems • Support cross-functional initiatives that improve customer experience, satisfaction, and loyalty

🎯 Requirements

• 2–3 years of customer success or solutions consulting experience • 2+ years of experience working in or with dental practices • Ability to read 2D dental radiography • Ability to work in a fast-paced, busy environment • Ability to multitask and manage multiple tasks simultaneously • Excellent written and verbal communication skills • Intermediate computer skills, including browsers, spreadsheets, and text documents • Ability to solve customer issues • Ability to manage a pipeline of tasks and complete them in a timely manner • Excellent customer service skills • Ability to work 40 hours per week and maintain full-time status • Employment visa sponsorship question required during application

🏖️ Benefits

• Competitive compensation and benefits • Professional development and training opportunities • Flexible, uncapped PTO • Remote work