RCM Client Success Manager

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

📣 Marketing

💰 Private equity on 2019-08

SaaS • B2B • Marketing

EverCommerce is a provider of industry-tailored software that powers the service economy. It builds SaaS products to digitally transform daily operations for service professionals, including business management, electronic billing and mobile payments, omni-channel marketing, and customer engagement tools. EverCommerce focuses on verticalized solutions—not mass-market software—designed to modernize operations, marketing, and customer interactions for businesses that provide services.

📋 Description

• Serve as the primary point of contact for assigned RCM clients • Lead recurring client meetings focused on performance, trends, action plans, and account health • Build trusted client relationships through proactive communication and strategic guidance • Manage escalations and drive timely resolution • Support client renewals, plan changes, provider additions/removals, and account transitions • Own clinic revenue cycle KPI performance, including accounts receivable, aging, clean claims, denials, payment rates, and collections • Identify root causes affecting financial performance and recommend solutions • Develop action plans to improve collections, reduce aging, and optimize workflows • Monitor payer trends, reimbursement patterns, denials, and operational risks • Partner with claims, billing, coding, posting, vendor, and operations teams • Coordinate stakeholders to resolve blockers and improve workflows • Ensure system configurations and billing parameters support accurate claim submission and payment maximization • Prepare and present monthly and quarterly business reviews • Analyze trends, financial outcomes, and operational performance using reporting tools and dashboards • Provide executive summaries and recommendations to leadership • Support development of reporting tools, dashboards, and operational insights • Ensure adherence to HIPAA privacy and security standards • Monitor Medicare, payer, and revenue cycle regulatory changes • Document workflows, protocols, and best practices • Participate in ongoing training and professional development

🎯 Requirements

• Minimum 3+ years of experience in healthcare account management, revenue cycle management, or medical billing operations • Experience in outsourced billing, multi-specialty, or multi-client healthcare environments preferred • Strong client-facing experience with ability to manage relationships and escalations • Working knowledge of medical billing, coding, front office workflows, payer reimbursement, and physician practice operations • Strong understanding of Medicare, commercial insurance, HMOs, PPOs, and HIPAA regulations • Excellent analytical, organizational, and problem-solving skills • Advanced Microsoft Excel skills, including formulas, pivot tables, lookups, conditional formatting, and data analysis • Experience with EHR/PM systems and healthcare technology platforms • Experience using Salesforce, Zoom, and Google • Strong project management and follow-through skills • Data-driven mindset with strong business acumen • Excellent written, verbal, and presentation communication skills • Must be eligible to work without sponsorship in the United States • May require travel to the corporate headquarters in Denver, Colorado, or other office locations around North America

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Continued investment in your professional development • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program