Project Manager, Customer Success

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🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Jacobian

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🤖 Artificial Intelligence

☁️ SaaS

💰 $24.5M Series C on 2024-05

Healthcare • Artificial Intelligence • SaaS

Jacobian is a healthcare technology company that delivers AI-powered radiology reporting and diagnostic workflow solutions. Formed from the merger of Fluency for Imaging and Smart Reporting, it combines proven speech-recognition, structured reporting, and generative AI to streamline radiologist workflows, improve report accuracy and speed, and integrate with PACS/RIS/EMR systems via HL7 and FHIR.

📋 Description

• Own end-to-end delivery of Fluency for Imaging implementation projects, building and managing project plans, timelines, milestones, scope, and budget from kickoff through go-live • Coordinate cross-functional delivery resources, including application analysts, interface architects, and adoption specialists, for technical integrations, configuration, workflow design, and SIT/UAT testing and validation • Serve as the primary customer point of contact during implementation, leading project communications, status calls, agendas, and meeting minutes • Track and report implementation metrics, work requests, and change orders, maintaining current project documentation in Jacobian's project management system • Partner with Customer Success and Support teams to transition implementations into business-as-usual ownership through clear handoffs and readiness checkpoints • Support customer adoption of new features and releases through release briefings, upgrade planning, and change management • Identify and manage project risks, issues, and scope changes; escalate and resolve them to keep delivery on schedule and within budget

🎯 Requirements

• 2+ years of project management experience delivering enterprise software or healthcare IT implementations • PMP certification a plus • Experience in radiology, imaging, or broader healthcare IT environments strongly preferred • Ability to manage multiple concurrent projects and coordinate cross-functional stakeholders across Product, Engineering, Sales, and Customer Success • Strong written and verbal communication skills • Experience leading customer-facing status calls and producing project documentation, including status reports, decision logs, and meeting notes • Ability to drive alignment, manage escalations, and hold stakeholders accountable to timelines without formal authority • Familiarity with system integrations such as HL7 and SaaS delivery models • Bachelor's degree or equivalent experience • Strong competence with MS Office and project management tools • Willingness to travel up to 35% of the time

🏖️ Benefits

• Join a fast-growing, mission-driven team shaping the future of AI in radiology - building products that improve workflows and patient outcomes worldwide • This role is open to fully remote candidates based anywhere in the US and Canada • Comprehensive health insurance available from day one • 401k contributions, employer match up to 5% • 20 days PTO + sick days • Enhanced parental leave and pay