Customer Success Manager

🔥 0 minutes ago

⛷️ Utah – Remote

⛷️ Utah – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Kami

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

📚 Education

☁️ SaaS

🤖 Artificial Intelligence

💰 $1M Seed Round on 2019-01

Education • SaaS • Artificial Intelligence

Kami is an educational technology company that empowers teachers and students by providing tools for accessible learning and collaboration. With features such as PDF annotation, AI-powered assessments, real-time monitoring, and integration with learning management systems like Google Classroom, Microsoft Teams, and Schoology, Kami supports varied educational roles including teachers, SPED teachers, and academic leaders. Designed with accessibility in mind, it transforms static resources into engaging content and facilitates collaborative learning experiences. Kami is trusted by millions worldwide to enhance educational outcomes through innovative digital solutions.

📋 Description

• Serve as the trusted resource for key accounts and gateway to Kami, Companion, and Book Creator • Drive customer adoption, retention, and expansion by understanding customer needs and creating success plans • Communicate with customers via email, phone, video calls, and social media • Monitor account health and deliver student learning outcomes • Build and manage stakeholder relationships across districts • Grow institutional usage and manage subscription renewals • Develop cross-sell and upsell opportunities across the product ecosystem • Meet targets for subscription renewal and seat expansion • Strategize with sales, marketing, and product teams throughout onboarding, nurturing, and renewal • Monitor metrics and adapt strategic plans to achieve long-term goals • Provide leadership feedback for process improvement, task automation, and customer-experience enhancement • Incorporate new processes and systems quickly and effectively • Curate district success stories and broaden product efficacy resources • Ensure compliance with Customer Management expectations

🎯 Requirements

• At least three years of customer success management or account management experience • Experience working in a high-energy, fast-growing environment • Passion for educating customers and helping them solve problems and achieve their goals • Helpful, consultative approach and ability to influence • Communication skills to clearly explain solution benefits • Ability to ask great questions to uncover organizational customer problems • Self-starter with a track record of success • Education experience is a plus

🏖️ Benefits

• Continuous learning and development opportunities • Subsidised course fees • Certifications • Conference opportunities • Free access to Udemy and more • People-first employer • High-calibre and diverse team • Strong mission-driven work • Opportunity to impact schools, students, and teachers worldwide