Senior Customer Success Manager

🔥 0 minutes ago

🌽 Illinois, Pennsylvania, +2 more states – Remote

🌽 Illinois – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $161k - $378k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Hewlett Packard Enterprise

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2015

🏢 Enterprise

🔧 Hardware

☁️ SaaS

Enterprise • Hardware • SaaS

Hewlett Packard Enterprise is a global technology leader providing innovative IT solutions to empower businesses. HPE offers a comprehensive portfolio of products and services, including the HPE GreenLake edge-to-cloud platform, which delivers a hybrid cloud experience enabling businesses to manage workloads across private and public clouds seamlessly. Additionally, the company specializes in supercomputing, networking, and storage solutions, along with AI and data analytics capabilities to drive productivity and operational efficiency. HPE is committed to helping organizations enhance their digital transformations while securing data and optimizing IT infrastructure.

📋 Description

• Own a select group of strategic customer accounts • Cultivate senior-level relationships with customer stakeholders • Onboard customers and help define and achieve adoption success criteria • Advocate for customer needs, objectives, and desired outcomes • Develop and maintain Customer Success Plans with goals, outcomes, and timelines • Escalate customer issues and coordinate with technical support, product management, engineering, and other internal teams • Capture HPE offering capabilities and identify gaps against customer use cases through the engagement lifecycle • Drive upsell motions and close expansion opportunities within assigned accounts • Identify cross-sell opportunities and collaborate with Sales Specialists • Help customers maximize the value of HPE solutions and support digital transformation • Drive onboarding, adoption, ongoing engagement, solution consumption, and measurable business value • Travel occasionally for customer onsite meetings, conferences, and trade shows

🎯 Requirements

• University or bachelor’s degree or equivalent combination of education and experience • 8+ years of direct, work-related experience • Proven experience in customer success management, managing large customer accounts, developing customer success plans, and achieving customer success objectives • Trusted advisor externally and mentor internally • Expert-level knowledge in the relevant field • Experience with cloud operating models • Comfortable supporting customers within Eastern/Central Time Zones and accommodating Eastern Time Zone working hours • Occasional domestic travel of approximately 10–15% may be required • Thorough understanding of the technology industry, trends, market dynamics, emerging technologies, cloud computing, and competitive landscape • Comprehensive knowledge of company products and services and ability to communicate their value proposition • Knowledge of customer personas, industries, market segments, customer pain points, and objectives • Knowledge of customer success methodologies, frameworks, and best practices • Knowledge of customer-success financial metrics including CLV and churn rates • Leadership experience orchestrating account team members for customer success • Cross-functional collaboration with sales, product development, technical support, and marketing • Awareness of industry regulations, data privacy laws, and compliance requirements • Knowledge of HPE GreenLake, Advisory and Professional Services, and Managed Services • Understanding of public cloud architecture and operations principles • Understanding of ITIL/ITSM • Understanding of Agile and DevOps concepts and methods • CCSM Level 4 or higher certification preferred • HPE GreenLake ATP certification preferred • Project/program management experience preferred • Advanced university degree or MBA preferred

🏖️ Benefits

• Primarily work from home • Comprehensive benefits supporting physical, financial, and emotional wellbeing • Personal and professional development programs • Career growth opportunities • Inclusive work environment • Flexible management of work and personal needs • Employee assistance during application/interview process for disability-related accommodations