Student Success Manager – Military

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Kaplan Test Prep

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1938

💼 Consulting

🏥 Healthcare

📚 Education

Consulting • Healthcare • Education

Kaplan Test Prep is a leading provider of educational services, offering test preparation courses for a wide range of standardized exams. These include college admissions tests like the ACT and SAT, graduate school exams such as the GMAT, GRE, and LSAT, and professional licensing exams in fields like healthcare and law. Kaplan emphasizes realistic practice with custom-built study plans, performance tracking, and personalized support to help students achieve their desired test scores. With a focus on comprehensive educational resources and expert guidance, Kaplan is dedicated to helping students gain admission to their chosen schools and succeed in their careers.

📋 Description

• Recruit, enroll, and guide undergraduate and graduate students through their academic journey • Conduct outreach through outbound calls, scheduled phone appointments, email, chat, video chat, and SMS • Advise students on career and program interests and assist with enrollment • Manage onboarding and provide financial guidance from enrollment through graduation • Provide personalized support, course guidance, and registration assistance • Orient students on admissions and catalog requirements, academic policies, registration procedures, and available resources • Manage a student cohort while meeting enrollment and retention metrics • Encourage and support progression through advanced degree programs • Collaborate with academic, admissions, and faculty teams to support program alignment, student success, and regulatory compliance • Use technology platforms for student management, communication, and engagement • Analyze student dashboards and reports to optimize student experience and outcomes • Resolve and de-escalate student issues and implement solutions that support students

🎯 Requirements

• Bachelor Degree focused in Business, Education, Psychology, or Communications • Minimum 3 years of relevant counseling/advising, customer service, sales concierge service, or large customer-base management experience • Candidates without a degree must enroll in a degree-seeking program and maintain good standing with student loan debt (internal employees only) • Strong proficiency using technology for student management and engagement • Knowledge of online learning platforms and career planning tools • Familiarity with student information systems and CRM tools including Cvue, SRM (SalesForce), CampusLogic, Brightspace, Canvas, and Slate • Proficiency with Outlook, Microsoft Office, and/or Google Apps for Work • Ability to advise on academic, organizational, university policies, processes, and education funding • Ability to understand programs of study, university policies, online platforms, student services, and academic organization • Consultative sales and problem-solving skills • Excellent verbal and written communication, listening, interpersonal, time-management, organizational, and decision-making skills • Conflict resolution and ability to de-escalate student issues • Understanding of FERPA guidance and regulations • Ability to analyze student dashboards and reports • In-depth knowledge of online education platforms • Ability to identify and understand students’ career decision-making processes • Self-motivated, results-oriented, resilient, compassionate, patient, persuasive, flexible, passionate, able to multitask, and detail-oriented • Must work Tuesday-Saturday, 9:00am-6:00pm EST

🏖️ Benefits

• Remote work provides a flexible work/life balance • Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure) • Gift of Knowledge Program provides tuition assistance and substantial discounts for employees and close family members • Comprehensive health benefits with new hire eligibility starting on day 1 of employment • Generous Paid Time Off including paid holidays, vacation, personal, sick paid time-off, one volunteer day, and one diversity and inclusion day