RCM Client Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $60k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Private Equity Round on 2019-07

Healthcare • Consulting • Logistics

EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.

📋 Description

• Serve as the primary point of contact for assigned RCM clients • Lead recurring client meetings focused on performance, trends, action plans, and account health • Build trusted client relationships through proactive communication and strategic guidance • Manage escalations and drive timely resolution • Support client renewals, plan changes, provider additions/removals, and account transitions • Own clinic revenue cycle KPI performance, including accounts receivable, aging, clean claim rate, denial rate, payment rate, and collections • Identify root causes affecting financial performance and recommend solutions • Develop action plans to improve collections, reduce aging, and optimize workflows • Monitor payer trends, reimbursement patterns, denials, and operational risks • Partner with claims, billing, coding, posting, and vendor teams to ensure timely and accurate execution • Coordinate internal stakeholders to resolve blockers and improve workflows • Ensure system configurations and billing parameters support accurate claim submission and payment maximization • Prepare and present monthly and quarterly business reviews • Analyze trends, financial outcomes, and operational performance using reporting tools and dashboards • Provide executive summaries and recommendations to leadership • Support development of reporting tools, dashboards, and operational insights • Ensure adherence to HIPAA privacy and security standards • Maintain awareness of Medicare, payer, and revenue cycle regulatory changes • Document workflows, protocols, and best practices • Participate in ongoing training and professional development

🎯 Requirements

• Minimum 3+ years of experience in healthcare account management, revenue cycle management, or medical billing operations • Experience in outsourced billing, multi-specialty, or multi-client healthcare environments preferred • Strong client-facing experience managing relationships and escalations • Working knowledge of medical billing, coding, front office workflows, payer reimbursement, and physician practice operations • Strong understanding of Medicare, commercial insurance, HMOs, PPOs, and HIPAA regulations • Excellent analytical, organizational, and problem-solving skills • Advanced Microsoft Excel skills, including formulas, pivot tables, lookups, conditional formatting, and data analysis • Experience with EHR / PM systems and healthcare technology platforms • Experience using Salesforce, Zoom, and Google • Strong project management and follow-through skills • Data-driven mindset with strong business acumen • Excellent written, verbal, and presentation communication skills • Must be eligible to work without sponsorship

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Continued investment in your professional development • Day 1 access to a robust health and wellness benefits package • Annual wellness stipend • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program