Customer Success Manager, Key Accounts

🕒 August 17

🇺🇸 United States – Remote

💵 $92k - $138k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sprout Social, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

📣 Marketing

☁️ SaaS

🌍 Social Impact

Marketing • SaaS • Social Impact

Sprout Social, Inc. is a leading provider of social media management solutions. The company offers a comprehensive platform that enables businesses to streamline their customer care, enhance community management, and drive marketing efforts across various social media channels. With features like engagement, publishing, analytics, and social listening, Sprout Social helps organizations uncover trends, gather insights, and amplify their brand awareness. Their platform integrates AI and automation to improve efficiencies and personalize customer care. Additionally, Sprout Social offers influencer marketing and employee advocacy tools to enhance social reach. Trusted by over 30,000 brands and recognized for its top-tier software products, Sprout Social caters to enterprises, agencies, and small to medium businesses, providing innovative solutions to maximize the impact of social media strategies.

📋 Description

• Own a book of approximately 60 Enterprise accounts • Build relationships with C-level executives, marketing directors, social media managers, and agency partners • Qualify upsell and cross-sell leads, expand accounts, defend revenue at renewal, and meet or exceed quota • Lead Mutual Success Plan reviews, monthly syncs, Executive Business Reviews, and adoption sessions • Partner with Onboarding and Professional Services to ramp customers and deliver ongoing training • Identify churn risks, resolve issues proactively, and collaborate with Renewal Managers • Track account health and key metrics and develop ROI narratives • Use generative AI tools for call preparation, troubleshooting, and client messaging • Complete onboarding, shadow team members, and learn Sprout’s platform and business metrics • Direct customers to product guides, webinars, and support resources • Respond to high-impact customer issues and inbound account questions • Maintain product expertise and serve as a trusted advisor • Partner across departments on customer feedback and execute independent Customer Success projects • Conduct Strategic Business Reviews and visit customers in person when appropriate

🎯 Requirements

• 4–6+ years in Customer Success, Account Management, or Sales in B2B SaaS • 2+ years managing an Enterprise book of business • Prior account management or sales experience preferred; comfort qualifying leads, uncovering opportunities, and navigating objections • Demonstrated success retaining, renewing, and expanding Enterprise accounts • Experience building relationships with, presenting to, and influencing senior decision-makers • Familiarity with generative AI platforms such as Claude and Gemini • Experience advising on social media strategy or tools preferred • Experience working with or managing agency partners is a plus • Familiarity with G-Suite, Salesforce, Gainsight, and Tableau preferred

🏖️ Benefits

• Premium BCBSIL medical, dental, and vision insurance for you and eligible dependents • Full, free access to Modern Health coaching, therapy sessions, and digital wellness resources • 401(k) plan with a 50% company match on the first 6% of contributions • 100% employer-paid Life and Disability insurance • Flexible PTO and company-wide Rest & Recharge days • Up to 16 weeks of paid parental leave • $1,000 USD annual Lifestyle Spending Account • One-time $550 USD home-office setup stipend • Monthly $50 USD internet stipend • 16 hours of paid volunteer time annually • $100 annual charitable donation match • Pre-tax commuter benefits • Subsidized child/eldercare through Care.com • Discounted pet insurance through Figo • No-cost personalized financial wellness support through Your Money Line • Career growth opportunities and new-hire training/onboarding