Senior Customer Success Manager

🔥 0 minutes ago

🌽 Illinois, Pennsylvania, +2 more states – Remote

🌽 Illinois – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $128.8k - $284k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Hewlett Packard Enterprise

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2015

🏢 Enterprise

🔧 Hardware

☁️ SaaS

Enterprise • Hardware • SaaS

Hewlett Packard Enterprise is a global technology leader providing innovative IT solutions to empower businesses. HPE offers a comprehensive portfolio of products and services, including the HPE GreenLake edge-to-cloud platform, which delivers a hybrid cloud experience enabling businesses to manage workloads across private and public clouds seamlessly. Additionally, the company specializes in supercomputing, networking, and storage solutions, along with AI and data analytics capabilities to drive productivity and operational efficiency. HPE is committed to helping organizations enhance their digital transformations while securing data and optimizing IT infrastructure.

📋 Description

• Own a select group of strategic customer accounts • Cultivate strong senior-level relationships with customer stakeholders • Onboard customers and help define and achieve adoption success criteria • Advocate for customers and prioritize their needs, objectives, and desired outcomes • Develop and maintain Customer Success Plans outlining goals, outcomes, and timelines • Serve as an escalation point for customer issues and coordinate with technical support, product management, and engineering • Capture HPE offering capabilities and identify gaps related to customer use cases through a closed-loop engagement process • Drive upsell sales motions and close expansion opportunities within assigned accounts • Identify cross-sell opportunities and collaborate with Sales Specialists • Support customers in Eastern/Central Time Zones and accommodate Eastern Time Zone working hours • Conduct occasional onsite customer engagement and domestic travel for meetings, conferences, and trade shows

🎯 Requirements

• University or bachelor’s degree or equivalent combination of education and experience • 8+ years of direct, work-related experience • Proven experience in customer success management • Experience managing large customer accounts • Experience developing customer success plans and achieving customer success objectives • Trusted-advisor experience externally and mentorship experience internally • Expert-level knowledge in the relevant field • Experience in project/program management preferred • Experience with cloud operating models • Comfortable supporting customers in Eastern/Central Time Zones and accommodating Eastern Time Zone working hours • Occasional domestic travel availability of approximately 10–15% • Thorough understanding of the technology industry, trends, market dynamics, emerging technologies, cloud computing, and competitive landscape • Comprehensive knowledge of company products and services and ability to communicate their value proposition • Knowledge of customer personas, industries, market segments, customer pain points, and objectives • Knowledge of customer success methodologies, frameworks, and best practices • Knowledge of customer-success financial metrics, including CLV and churn rates • Account-team orchestration and cross-functional collaboration skills • Awareness of industry regulations, data privacy laws, and compliance requirements • Knowledge of HPE GreenLake, Advisory and Professional Services, and Managed Services • Understanding of public cloud architecture and operations principles • Understanding of ITIL/ITSM • Understanding of Agile and DevOps concepts and methods • CCSM Level 4 or higher certification preferred • HPE GreenLake ATP certification preferred • Advanced university degree or MBA preferred

🏖️ Benefits

• Primarily work from home • Health and wellbeing benefits supporting physical, financial, and emotional wellbeing • Personal and professional development programs • Career development opportunities and ability to apply skills to another division • Inclusive workplace culture • Global team environment • Equal employment opportunity and accessibility accommodations