Senior Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🏈 Ohio, Maryland, +1 more states – Remote

🏈 Ohio – Remote 🦀 Maryland – Remote 🎸 Tennessee – Remote

💵 $38 - $63 / hour

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Zillow

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2006

🏠 Real Estate

🛍️ eCommerce

👥 B2C

💰 $4.1M Post-IPO Equity on 2012-12

Real Estate • eCommerce • B2C

Zillow is a leading real estate and property rental marketplace that provides comprehensive information on homes, apartments, and properties for sale or rent. It offers users tools to search for properties, calculate mortgage rates, and connect with real estate agents. The platform also features innovative algorithms that provide Zestimates, which are estimated market values of homes. Zillow is a go-to resource for individuals looking to buy, sell, or rent properties, as well as for agents and brokers who want to reach a wider audience.

📋 Description

• Oversee a portfolio of Zillow’s key real estate partners across Zillow Pro, Follow Up Boss, and Showcase • Serve as the primary post-sales consultant and trusted advisor for agents, teams, and brokerages • Drive activation, adoption, retention, and expansion across the full product suite • Develop and conduct strategic coaching sessions and data-driven business reviews • Build rapport with broker/owners, team leads, operations leaders, and top agents • Facilitate onboarding and adoption in partnership with Implementation • Use reporting to identify performance gaps and translate insights into actions that strengthen account health • Coordinate with Sales, Implementation, Marketing, Product, and Support to resolve issues and deliver a high-quality customer experience • Travel up to 20% for zRetreats and in-market meetings, events, and trainings

🎯 Requirements

• 5+ years in a client-facing role such as customer success, account management, sales, or consulting • Experience at a SaaS or technology company managing a strategic or complex account portfolio • Ability to work Eastern Time Zone hours • Ability to independently master complex tools, integrations, and workflows • Proven record of owning a book of business and driving activation, adoption, retention, expansion, and revenue improvement • Experience coaching, motivating, and challenging business owners and teams on SaaS best practices • Experience engaging with senior stakeholders across brokerages, teams, and operations • Strong ability to use data to uncover insights and communicate performance, trends, and recommendations • Excellent written and verbal communication, critical thinking, and creative problem-solving skills • Knowledge of real estate or adjacent SaaS/ad-tech experience preferred • Bachelor’s degree or equivalent experience

🏖️ Benefits

• Equity awards based on factors such as experience, performance and location • Remote work from a physical location of choice • Flexible distributed work model (Cloud HQ) • Travel opportunities for zRetreats and in-market meetings, events, and trainings