Client Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $94.3k - $141.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Merative

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2022

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Merative is a healthcare data, technology, and analytics company. It offers a range of solutions aimed at improving health outcomes by focusing on clinical decision support, healthcare analytics, medical imaging, clinical development, and health and human services. Key products and services include Micromedex for clinical decision support, Zelta for clinical data management, Merge for imaging solutions, and Truven for healthcare analytics. Merative serves a diverse client base, including healthcare providers, life sciences companies, governments, health plans, and employers. The company is dedicated to enhancing healthcare delivery and decision-making by leveraging real-world data and advanced analytics to provide actionable insights and tailored solutions.

📋 Description

• Drive solution stickiness and adoption for existing and new customer accounts post-sale • Oversee programs to ensure successful deployments and maintenance • Present products and drive solution adoption • Grow referenceable accounts and renewals • Serve as the operational focal point once clients are in production • Build trusted customer relationships through regular presence, performance, and communication • Coordinate operational activities for large and/or strategic customers • Build and sustain relationships with cross-functional internal stakeholders while advocating for customer commitments • Facilitate daily client communications, weekly operational updates, and monthly or quarterly management reviews • Monitor and assist customers with escalations involving product, support, invoicing, license reconciliation, or training • Coordinate user group meetings and user conferences • Secure resources for customer activities and project-manage deliverables • Document customer status information in Salesforce and/or Altify • Update customer solution profiles, including third-party applications and site affiliations • Reconcile annual license usage and identify upsell/cross-sell opportunities • Identify sales opportunities and hand them off • Drive account retention, client satisfaction, revenue growth, and customer engagement in advocacy programs

🎯 Requirements

• 5+ years of experience operating in enterprise-level customer-facing organizations in healthcare • Strong interpersonal skills and demonstrated ability to build trust • Strong empathy for customers and passion for meeting company revenue and contribution margin targets • Clear verbal and written communication and strong presentation skills • Enthusiastic and creative leadership ability to inspire customers and the organization • Ability to influence at all levels • Highly organized • Experience working with teams in a matrix environment, internally and at the customer level • Bachelor’s degree in business or computer science, or relevant business experience • Healthcare industry technical knowledge, including IT networking, internet technologies, and application deployments, is an asset • Ideally, a combined background in post-sale and project management experience • Willingness to travel 30%, approximately once a month on average • Ability to work remotely in the United States and/or from the specified Mississauga, Ontario location

🏖️ Benefits

• Remote first / work from home culture • Flexible vacation to help you rest, recharge, and connect with loved ones • Paid leave benefits • Health, dental, and vision insurance • 401k retirement savings plan • Infertility benefits • Tuition reimbursement • Life insurance • EAP