Customer Success Manager

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $66.3k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Law Business Research

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

💰 Private Equity Round on 2018-01

Consulting • Healthcare • Insurance

Law Business Research is a technology-driven information services business that serves the global Legal, Intellectual Property (IP), and Governance, Risk, and Compliance (GRC) markets. By leveraging the latest technology, it provides legal and IP professionals with resources for analysis, know-how, regulatory updates, and market intelligence. The company's products enable professional services firms to make data-driven decisions and understand market opportunities. Law Business Research is known for its innovative platforms such as Lexology, which deliver research and analysis, robust data collection, and unique insights. The company's clients include law firms, corporations, academic institutions, and government agencies, and it supports various industry sectors from insurance to agriculture.

📋 Description

• Support management of a portfolio of customer accounts across the Law.com product portfolio • Build relationships with customer stakeholders and serve as a reliable day-to-day contact • Assist customers with onboarding activities and product adoption initiatives • Help customers incorporate products into workflows and business processes • Proactively engage customers to ensure a positive customer experience • Promote usage and adoption of Law.com, Law.com International, Law.com Compass, VerdictSearch, Law.com Radar, Law.com Scholar, and NewsVault • Deliver introductory product training sessions and support webinars • Monitor user engagement and encourage adoption • Share product updates, new features, and best practices with customers • Create customer communications and educational materials • Monitor customer activity and engagement levels • Escalate customer concerns and potential renewal risks • Maintain accurate customer records and activity notes • Collaborate with Customer Care, Product, and Sales teams to resolve customer issues • Support renewal efforts by helping customers realize value from subscriptions • Gather and share customer feedback with Product, Editorial, Marketing, and Sales teams • Participate in customer surveys, feedback initiatives, and advocacy programs • Contribute to knowledge-sharing efforts • Collaborate with Customer Success Managers, Account Executives, and Customer Care teams • Participate in training and development programs • Contribute ideas to improve customer engagement and onboarding processes • Develop consultative customer management skills

🎯 Requirements

• 1–3 years of experience in Customer Success, Customer Support, Account Management, Client Services, Sales Support, Hospitality, or a related customer-facing role • Excellent written and verbal communication skills • Strong organizational and time-management abilities • Comfortable learning new technologies and software platforms • Ability to manage multiple priorities in a fast-paced environment • Customer-focused mindset with a desire to help clients succeed • Familiarity with SaaS, subscription-based products, or information services preferred • Experience using CRM or customer success platforms such as ChurnZero, Gainsight, or Plan Hat preferred • Interest in legal, professional services, research, media, or information products preferred • Experience delivering presentations, training, or customer support preferred

🏖️ Benefits

• 15 vacation days • 12 company holidays • Three personal days • One day to volunteer at the organization of your choice • A day off for your birthday each year • Choice of three Cigna health insurance plans • Two dental plans • Vision coverage • Health Savings Accounts (HSA) • Flex Spending Accounts (FSA) • Comprehensive wellness program • Employer paid life insurance • Employer paid short-term and long-term disability insurance • Accident and critical illness insurance • 401K and Roth retirement savings plans with employer matching • Employee Referral Awards • Tuition reimbursement after 1 year of service • Commuter Benefits