Customer Success Partner

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

First Advantage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

First Advantage is a leading provider of global software and data for the HR technology market. Enabled by proprietary technology and AI, it delivers employment background screening, digital identity and verification services, APIs, and risk-monitoring products across the employee lifecycle. The company emphasizes automation and continuous identity verification, serving roughly 80,000 organizations in over 200 countries and territories, and maintains large proprietary databases (over one billion records). Headquartered in Atlanta and publicly traded (NASDAQ: FA), First Advantage focuses on helping customers hire smarter and onboard faster through software, data and services.

📋 Description

• Implement and manage customer background screening programs aligned with customers’ organizational needs and goals • Structure and implement long-term contracts and agreements to renew and grow customer revenue • Understand client organizational dynamics and discover models and core initiatives in a solutions sales capacity • Assist clients in achieving goals by leveraging First Advantage products and services • Identify and develop multi-level relationships with key decision makers and influencers to ensure retention and relationship stability • Create strategic account plans to grow customer revenue and deliver customer satisfaction • Liaise between clients, internal departments, and partners to provide clear and accurate program guidance • Manage client interactions using Salesforce.com • Conduct regular business reviews using value-added propositions to mitigate client risk and enhance screening programs • Grow the customer book of business through revenue retention and closing new business

🎯 Requirements

• Bachelor's degree or equivalent experience • 2+ years’ experience in a client-facing role (Preferred) • Sales and/or sales management experience • Team management experience is a plus • Strong client focus and commitment to delivering superior client experience • Consultative selling skills, including account expansion, up/cross-selling, and new business development • Negotiation and listening skills • Analytical skills, including risk and opportunity assessment and performance indicator analysis • Excellent oral and written communication skills • Microsoft Office – Expert, especially Excel and PowerPoint • Salesforce.com – Intermediate • High comfort level with technology and software systems • Ability to perform duties within strict deadlines • Ability to work both within a team and independently • Solid knowledge of First Advantage production systems

🏖️ Benefits

• Professional development opportunities, such as our award-winning SOAR program • Generous Paid Time Off Program* • Volunteer Time Off (VTO) Policy to encourage involvement in philanthropic activities* • Competitive benefits (medical, dental, etc.)* • Global Employee Assistance Program (EAP) available to all team members • Opportunities to connect with colleagues across six Employee Impact Groups and participate in Employee Experience events throughout the year