Customer Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $86k - $98k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Spring Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Spring Health is a comprehensive mental health solution designed for employers and health plans. It utilizes Precision Mental Healthcare to deliver personalized mental health support by matching individuals with the right care, whether it's digital support, meditation exercises, coaching, therapy, or medication. By partnering with leading organizations, Spring Health aims to improve mental health accessibility and outcomes, reduce employee turnover, and enhance productivity. Trusted by over 4,500 organizations, the company provides an evidence-based approach that has been proven to deliver positive clinical and financial results.

📋 Description

• Serve as account owner, product expert, and mental health advocate for assigned Small and Medium Enterprise customers • Build rapport with decision makers and points of contact to drive adoption of best practices and change management methodologies • Drive optimal member utilization of the product • Own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewal • Discover, communicate, and support execution of opportunities for customers to unlock value from Spring Health • Create and present business reviews to senior HR executives and business leaders with data-based recommendations • Collaborate across departments to deliver customer feedback and enhance processes and the patient experience • Participate in weekly team meetings and training to enhance product knowledge • Assist the sales team with finalist calls and provide customer references as needed • Report to the Senior Manager of Customer Success

🎯 Requirements

• 3+ years of experience in account management, customer success, implementation, or healthcare management • Experience upselling and retaining customers to drive additional revenue • Experience using SaaS-based solutions and platforms • Experience owning lifecycle contract renewals • Experience using data visualization and reconciliation techniques to present key findings and customer satisfaction • Experience adhering to and achieving outlined KPIs • Experience maintaining accurate customer interaction records, success plans, customer relationship progression, and opportunity management in a CRM • Deep passion for transforming the U.S. healthcare system, especially mental health • Willingness and ability to travel as needed, approximately 15% • Bachelor’s degree or higher preferred

🏖️ Benefits

• Health, Dental, and Vision benefits starting on the first day • One Medical accounts for employees and dependents • HSA and FSA plans, with Spring contributing up to $1,000 for HSAs depending on plan type • Employer-sponsored 401(k) match of up to 2% • Yearly allotment of no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for employees and dependents • Competitive paid time off policies including vacation, sick leave, and company holidays • Parental leave after 6 months of tenure: 18 weeks for birthing parents and 16 weeks for non-birthing parents • Access to Noom weight management program • Fertility care support through Carrot and $4,000 reimbursement for related fertility expenses • Access to Wellhub for fitness, mindfulness, nutrition, and sleep • BrightHorizons sponsored child care, back-up care, and elder care • Up to $1,000 professional development reimbursement per year • $200 per year donation matching • Competitive total rewards package including benefits