CRM Specialist

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🌐 United States, Canada, +1 more countries – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote 🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Domaine

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

🛍️ eCommerce

Consulting • Marketing • eCommerce

Domaine is a global Shopify design and development practice, purpose-built for ambitious and beloved brands. With a focus on emerging to mid-market brands, Domaine provides comprehensive eCommerce solutions leveraging the Shopify ecosystem. They specialize in large-scale migrations to Shopify, building unified commerce solutions, and streamlining commerce operations across all channels. Domaine Studio, a division of the company, brings enterprise-level expertise to emerging brands, offering efficient and high-quality services designed to foster growth. With over 300 Shopify sites launched and $5B+ in total GMV, Domaine positions itself as a key player in the digital commerce and Shopify landscape.

📋 Description

• Co-manage clients alongside CRM Team Strategists and manage day-to-day lifecycle marketing operations • Produce email briefs, copywriting, and design instructions for email, SMS, MMS, push notifications, and in-app messaging • Manage campaign projects and coordinate production timelines among clients, designers, coders, and strategists • Execute email sends, including advanced segmentation, QA, scheduling, and deployment of email and SMS sends • Set up, test, and optimize flow logic and timing • Coordinate client communications, including creating, scheduling, and conducting meetings • Create monthly reporting, analyze campaign and creative performance, and communicate insights internally and to clients • Stay current on lifecycle marketing best practices, industry developments, international compliance, and new ESP features • Participate in new client acquisition campaigns, including list-growth strategies, sign-up form creation, and omnichannel tactics for email and SMS sign-ups

🎯 Requirements

• Excellent time management and communication skills • 3+ years of experience in email and SMS marketing production, including at least 1 year in an agency setting • Familiarity with HTML/CSS required • Hands-on experience with platforms such as Klaviyo, SFMC, Iterable, Braze, Attentive, and Postscript is a plus • Experience with eCommerce or retail brands and related email and SMS technology ecosystems • Proven track record of exceptional performance building lifecycle marketing revenue • Mobile app, mobile push, web push, and in-app messaging experience is a plus • Highly process-oriented, with the ability to project manage competing priorities and communicate with multiple stakeholders • Strong writing experience and ability to connect through written communication • Excellent communication and interpersonal skills for cross-functional collaboration • Self-starter with strong ownership and ability to work independently in a fast-paced, dynamic environment

🏖️ Benefits

• Competitive Healthcare with Dental & Vision • Retirement savings plan with employer matching • Competitive PTO policy with paid time off at end of year • Flexible working schedule • Remote-first culture • Home office stipend • Apple gear • Continued education and personal development opportunities