Senior Partner Success Manager, Lodging

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Hotel Engine

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

🏨 Hospitality

📦 Logistics

🛍️ eCommerce

💰 $65M Series B on 2021-12

Hospitality • Logistics • eCommerce

Hotel Engine is a powerful platform that simplifies business travel by allowing companies to easily book, manage, and save on travel needs. The platform offers access to over 750,000 hotels globally, enabling seamless reservations for various group sizes, from small teams to large corporate events. With features like centralized reporting, flexible payment options, and dedicated support, Hotel Engine aims to streamline the travel experience for both organizations and individual travelers, ensuring significant savings in time and money.

📋 Description

• Own a portfolio of hotel chain, property management group, property ownership group, and key partner property accounts as primary relationship owner • Grow revenue by deepening partner engagement and expanding relationship value on the Engine platform • Run QBRs, performance reviews, check-ins, and escalation processes • Hold partners accountable to activation and growth commitments • Monitor partner performance metrics and address underperformance • Coordinate with Product, Engineering, Pricing, Connectivity, and Operations to resolve issues and support activation • Identify and execute expansion opportunities within existing partnerships using data-backed recommendations • Support commercial discussions and renewals by preparing materials, tracking terms, and managing follow-through • Maintain partner records, rate and contract documentation, and pipeline tracking • Track lodging distribution, hotel technology, and connectivity industry trends • Serve as day-to-day contact for partners and engage senior hotel chain and PMG executives

🎯 Requirements

• 6+ years of experience in partnerships, account management, or a relationship-driven commercial role for the Senior PSM level • Ideally, a foundation in consulting, investment banking, or a similar analytical environment • Track record of building and growing high-value relationships into measurable commercial outcomes • Strong commercial and analytical instincts, including using data to identify opportunities and support recommendations • Strong organizational and project management skills • Clear, professional written and verbal communication skills for external partner-facing interactions, including senior executives • Detail-oriented with strong follow-through • Comfortable leveraging AI and modern tools • Experience in travel, hospitality, or lodging is nice to have • Familiarity with partner or distribution technology is nice to have • Experience managing QBRs or structured partner review cadences is nice to have • Prior experience supporting senior leaders in commercial negotiations or renewals is nice to have

🏖️ Benefits

• Competitive base pay tied to role and experience • Opportunities for bonuses, commissions, and equity • Benefits package; full list referenced at engine.com/culture • Fully remote work environment for applicable roles • Work equipment and support intended to help employees succeed, as implied by “we’ll make sure you have what you need to succeed”