Client Success Manager, Enterprise

🕒 August 12

🏄 California, Connecticut, +7 more states – Remote

🏄 California – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $86.6k - $139k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 28%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ServiceTitan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💼 Consulting

📦 Logistics

📣 Marketing

💰 $200M Series G on 2021-06

Consulting • Logistics • Marketing

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

📋 Description

• Own the end-to-end customer relationship for a book of enterprise accounts • Serve as the primary point of contact post-implementation • Develop and execute strategic success plans aligned to customer business goals • Drive adoption of core modules including job costing, production tracking, and invoicing • Monitor account health, usage, and risk signals • Identify and mitigate churn risk • Lead regular executive business reviews to demonstrate ROI and strengthen partnerships • Identify and drive expansion opportunities with Sales, including upsell and cross-sell • Surface customer feedback and feature requests to Product and Engineering • Collaborate with Support and Implementation to resolve escalations • Maintain account records, health scores, and forecasts in Gainsight/Salesforce • Achieve retention, expansion, and NPS targets

🎯 Requirements

• 5+ years of experience in customer success, account management, or a related client-facing role • At least 2+ years managing enterprise/strategic accounts • Proven track record of driving retention and expansion within a SaaS or software business • Experience presenting to and influencing senior stakeholders (VP/C-level) • Excellent communication, project management, and problem-solving skills • Ability to manage a complex, high-value portfolio with competing priorities • Experience with CRM/CS platforms such as Salesforce and Gainsight • Experience in field service management, landscaping, or a related vertical SaaS industry preferred • Familiarity with the Aspire platform or similar operations/field service software preferred • Experience working cross-functionally in a scaling SaaS organization preferred

🏖️ Benefits

• Flexible time off • Learning and development opportunities • Comprehensive onboarding program • Leadership training • Programs and events • Bonusly rewards • Peer-nominated awards • Company-paid medical, dental, and vision insurance • 100% employer-paid medical, dental, and vision options • 90% dependent coverage • FSA and HSA • 401(k) match • Telehealth options • One Medical memberships • Parental leave and support • Up to $20k in fertility services • Surrogacy reimbursement • Adoption reimbursement • On-demand maternity support through Maven Maternity • Free breast milk shipping through Maven Milk • Pet insurance • Legal advisory services • Financial planning tools • Annual bonus • Equity