Senior Customer Success Manager

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🔥 0 minutes ago

🏄 California, Colorado, +3 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🎰 Nevada – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $104k - $183k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Own the end-to-end success of a portfolio of strategic enterprise accounts • Align customer priorities with success plans supporting value realization, retention, adoption, and long-term partnership • Serve as a trusted advisor connecting business objectives, customer experience priorities, and Genesys capabilities • Coordinate resources across Professional Services, Support, Product, and Sales • Lead executive-level Quarterly Business Reviews • Develop customer success plans with priorities, milestones, stakeholder commitments, and measurable progress indicators • Proactively identify customer risks and emerging needs • Monitor customer health, product adoption, and feature utilization • Build customer advocacy through trusted relationships and consistent value delivery

🎯 Requirements

• 6+ years of experience in Customer Success Management, including enterprise or strategic customer relationships • Bachelor’s degree in business management or a related field • Proven track record building trusted relationships with enterprise customers • Ability to navigate complex stakeholder environments • Strong business acumen and understanding of customer objectives, business metrics, and value drivers • Experience collaborating across Sales, Professional Services, Support, Product, and other customer-facing functions • Experience preparing and delivering executive-level presentations, business reviews, and strategic customer communications • Strong written and verbal communication skills • Ability to translate complex technical concepts into clear business value • Proficiency with CRM systems and customer success platforms • Ability to travel less than 30%

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families • Mentorship, learning programs, leadership development and education support