Customer Success Lead

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🏄 California, Texas – Remote

🏄 California – Remote 🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

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n8n

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

n8n is a secure, AI-native workflow automation platform designed for technical teams. It provides limitless integrations and advanced AI features, allowing users to build autonomous, multi-step agents and workflows. With capabilities for IT, security, and sales operations, n8n can save significant time per workflow run and enrich various business processes using AI. It is available for self-hosting or on the cloud and is popular among developers for its open-source model and the ability to code in JavaScript or Python. n8n is enterprise-ready, offering advanced on-prem or cloud automation solutions, and maintaining mission-critical automations.

📋 Description

• Recruit, develop, and lead a team of high-touch Customer Success Managers supporting n8n’s most strategic customers • Design processes, playbooks, and automations that drive customer value and scale • Represent n8n as a customer-facing leader • Partner with Sales, Product, and Support to ensure a seamless customer journey and long-term success • Develop a deep understanding of customers and what drives their success • Build and refine Customer Success processes, playbooks, and automations • Own CSM territory planning 1–2 quarters ahead • Establish an operating cadence focused on customer priorities, risks, and blockers • Attract, develop, and empower top talent • Drive productivity through automation and scalable practices • Provide feedback, maintain development plans, and support career progression • Build collaborative cross-functional partnerships • Serve as the internal voice of the customer and advocate for customer needs • Handle conflict and complex conversations • Communicate company and departmental direction transparently • Establish operating rhythms for onboarding, value realization, and customer risk visibility • Analyze performance trends, identify insights, and coach the team to improve

🎯 Requirements

• 2+ years of people management experience, including hiring, developing, and retaining high-performing individual contributors • 10+ years of experience in Customer Success, Professional Services, Account Management, or other customer-facing roles • Experience supporting large enterprises • Proven ability to collaborate cross-functionally with internal and external stakeholders • Tech industry experience and relevant subject-matter expertise • Bachelor’s degree or higher, preferably in a technical or engineering field • Experience leading remote teams across multiple regions and/or countries is a nice-to-have • Familiarity with AI and automation tools is a nice-to-have • Startup or scale-up experience is a nice-to-have • Must be based in California or Texas • Must have existing right to work outside Germany; the company language is English

🏖️ Benefits

• Competitive compensation • Equity ownership • US: 20 vacation days • US: 8 sick days • Public holidays wherever you are • US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families • US: No-cost premium HDHP option with a pre-seeded HSA • US: Dental and vision coverage • US: 401(k) retirement plan with a 4% employer match • US: Company-paid short-term and long-term disability insurance • US: Life insurance • €1K (or equivalent) per year for courses, books, events, or coaching • Regular hackathons • Remote-first work • Regular off-sites for team bonding • $100 per month to support open-source projects • Unlimited AI budget • Transparency