Client Success Manager, Contextual Commerce

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $68k - $72k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Bazaarvoice

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🛍️ eCommerce

📣 Marketing

🤝 B2B

💰 $6.7M Post-IPO Equity on 2012-11

eCommerce • Marketing • B2B

Bazaarvoice is a leading user-generated content (UGC) platform that connects brands and retailers with the voices of their customers. By leveraging UGC across the consumer journey, Bazaarvoice enhances the shopping experience and boosts sales through genuine customer reviews, social media content, and targeted marketing. The company offers a range of solutions including product sampling, social commerce, ratings and reviews, and retail syndication, aimed at improving customer satisfaction and loyalty. Through its HarmonyAI engine and Bazaarvoice Vibe, the company optimizes content supply chains and enables brands to harness the power of creator marketing. Trusted by over 13,000 brands worldwide, Bazaarvoice helps businesses scale globally, improve product detail pages, and drive conversion rates through actionable insights and competitive benchmarking.

📋 Description

• Strengthen and grow relationships and opportunities with each account in a portfolio of typically 5–10 accounts • Ensure renewal and growth of each account • Serve as the dedicated point of contact and respond to account requests quickly and professionally • Pitch product roadmaps to identify opportunities supporting account business objectives • Stay current on account businesses and objectives to identify present and future opportunities • Provide monthly and quarterly business reviews, brainstorming sessions, and strategy sessions • Craft compelling narratives from performance data to convey Bazaarvoice’s value • Attend and host relationship-building and networking events • Generate referrals for new business through strong client relationships and results

🎯 Requirements

• 3+ years of experience client-facing and managing mid-market-level accounts • Track record creating and growing trusting, lasting professional relationships with key stakeholders at large enterprise clients • Charismatic and exceptional communicator • Naturally consultative, with ability to teach complex concepts simply • Enjoys brainstorming and creative thinking; excellent problem-solving ability • Strong project management, prioritization, and focus • Deeply analytical and excited to work with data • Comfortable with complex technical products • Energetic, positive, solutions-first approach • Willing to take on new responsibilities • Self-directed, hard-working, and passionate • Take-control and get-things-done mindset

🏖️ Benefits

• Routine pre-employment background check conditional upon prior written consent • Great Place to Work recognition in the US, Australia, India, Lithuania, France, Germany and the UK