Manager, CRM Applications – Salesforce, HubSpot

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $150k - $165k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

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RSA

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

🍽️ Food & Beverage

🏨 Hospitality

Construction • Food & Beverage • Hospitality

RSA is a commercial and personal insurance company operating in the UK, Ireland and Europe, now rebranding as Intact Insurance. It provides a range of insurance products including commercial (construction, marine, motor fleet, liability, professional, property, accident & health, renewable energy), personal tenants contents policies, and specialist risk consulting and claims services. RSA works closely with brokers and corporate clients, is authorised and regulated by UK financial regulators, and is part of Intact Financial Corporation.

📋 Description

• Lead and develop the CRM team through coaching, mentoring, and people management • Own the Salesforce and HubSpot CRM application portfolio, including strategy, governance, roadmap, and operational excellence • Partner with Sales, Marketing, Global Services, and Operations leaders to translate business needs into technology solutions • Modernize CRM capabilities, improve business processes and adoption, and leverage automation, AI, analytics, and emerging technologies • Lead cross-functional initiatives while balancing changing priorities, competing demands, governance, and quality • Establish performance metrics, drive continuous improvement, manage vendors and key initiatives, and ensure security, risk, and data governance compliance • Develop and manage the CRM product roadmap based on business value, user feedback, technical strategy, and organizational priorities • Lead user adoption, training, and change management initiatives

🎯 Requirements

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field • 8+ years of experience supporting enterprise CRM platforms • 3+ years of people leadership experience within an IT organization • Deep expertise with Salesforce, including platform capabilities, architecture, administration, governance, and best practices • Experience supporting HubSpot or comparable marketing automation platforms • Strong understanding of enterprise application ecosystems and Salesforce integrations with ERP, CPQ, marketing automation, customer support, identity management, data platforms, and other business-critical applications • Proven experience leading CRM implementations, enhancements, and cross-functional initiatives involving multiple integrated enterprise systems • Experience driving digital transformation, process modernization, automation, and adoption of AI-enabled CRM capabilities • Strong business partnership skills and ability to translate business strategy into scalable technology solutions • Ability to operate effectively in a fast-paced environment with shifting priorities and competing demands • Experience supporting global organizations across multiple regions and business functions • All employees must be legally authorized to work in the US • Preferred: Salesforce certifications, including Administrator, Platform App Builder, Advanced Administrator, or equivalent • Preferred: Experience with enterprise integration platforms, APIs, middleware, and event-driven architectures • Preferred: Experience with DevOps, CI/CD, Salesforce release management, and application lifecycle management • Preferred: Experience with Customer Data Platforms, AI copilots, or predictive analytics • Preferred: Experience leading CRM platform migrations or consolidations

🏖️ Benefits

• Annual discretionary bonuses for eligible full-time, non-Sales US employees • Flexible paid time off • Health insurance • Disability insurance • Life insurance • 401(k) retirement plan with company matching contributions