Bilingual Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Golden Pear Funding

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

🏥 Healthcare

💼 Consulting

💸 Finance

Healthcare • Consulting • Finance

Golden Pear Funding is a Specialty Finance company providing solutions to law firms, medical providers, and plaintiffs to unlock the full potential of personal injury cases. The company offers financial products that aid in the management and advancement of personal injury claims. It serves as a strategic partner for legal and medical professionals in need of specialized financial assistance in the personal injury domain.

📋 Description

• Act as the primary point of contact for assigned clients, providing exceptional support and guidance throughout their journey with the platform • Oversee implementation and configuration of SaaS solutions, ensuring seamless integration with clients' existing workflows • Develop and maintain deep platform knowledge to address client inquiries, troubleshoot issues, and offer strategic advice • Conduct regular client check-ins to review usage, assess satisfaction, and identify engagement and optimization opportunities • Collaborate with Sales, Product, and other cross-functional teams to address client needs and drive continuous improvement • Develop and deliver training sessions and educational materials to help clients maximize platform value • Monitor and report on customer satisfaction, usage patterns, and renewal rates • Proactively identify and address risks to client satisfaction and retention, implementing mitigation solutions

🎯 Requirements

• 3+ years of experience in SaaS software implementation • Must be bilingual, fluent in both Spanish and English, written and verbal • Experience supporting SMB customers • Early-stage start-up experience strongly preferred • Background in community health work or health tech is a plus • Strong problem-solving skills and ability to handle complex client issues effectively • Excellent communication and interpersonal skills, with a customer-centric approach • Ability to work independently and manage multiple priorities in a fast-paced environment • Proficiency in relevant software tools and platforms, including CRM systems

🏖️ Benefits

• A mission driven culture that values innovation, collaboration and growth • Equity: participation in an early-stage company • Fully Remote • Unlimited PTO • Comprehensive Health, dental, and vision insurance • Health and Wellness Stipend • Tech Stipend • Co-working Stipend • Education and professional development allowance ($1,500 annually) • Home office setup stipend • 25% variable compensation target