Customer Success Specialist

🕒 August 10

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WarrCloud Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

🚘 Automotive

🤖 Artificial Intelligence

☁️ SaaS

Automotive • Artificial Intelligence • SaaS

WarrCloud Inc. is a pioneering company in the automotive industry that specializes in automating warranty claims processing for dealerships and OEMs. Utilizing cutting-edge AI technology, WarrCloud offers a fully automated solution that processes warranty claims swiftly and efficiently, significantly reducing processing costs while increasing revenue. The company's platform improves operational efficiency by eliminating tedious manual paperwork, enhancing OEM scores, and providing a comprehensive oversight of claim statuses. This innovative approach not only boosts cash flow but also frees up dealership employees to focus more on customer satisfaction, positioning WarrCloud as a leader in modernizing warranty management within the automotive sector.

📋 Description

• Serve as a strategic advisor and trusted partner to automotive dealership clients • Drive product adoption, customer satisfaction, long-term loyalty, and improved dealership operations • Lead scheduled dealer meetings and ensure action items are completed • Guide customers through onboarding and ongoing support • Identify performance gaps or delays and escalate issues as needed • Track and document departmental contributions to account success • Analyze dealership warranty schedules, operational challenges, and operational successes • Advise dealerships on best practices for operational success • Prepare internal account-status and dealership-performance reports • Liaise between customers and internal teams to ensure service levels and deliverables are met • Communicate client needs to improve product features, training, and customer satisfaction • Provide feedback on recurring issues and support process improvements • Handle dealership escalations and cross-departmental challenges • Partner with Sales on presentations, growth strategies, and larger dealership groups • Participate in cross-functional meetings to advocate for account health and internal alignment • Represent dealership needs and suggest product enhancements with the Product team • Support team members through complex escalations and difficult client situations • Contribute to onboarding and training new team members • Work with WarrCloud's machine learning-enabled SaaS platform that automates warranty claims processing for automotive dealerships and OEMs

🎯 Requirements

• CSS Level 1: 2+ years in customer success or account management, ideally within the automotive industry • Proficient in Microsoft Office and Google products, including Excel, basic analytics, Word, PowerPoint, and Google Drive • Experience using CRM/project management tools such as Salesforce and Insightly • Ability to analyze RO-level data to identify trends, revenue loss, or processing inefficiencies • Strong communication and interpersonal skills; comfortable working cross-functionally • High attention to detail and strong organizational habits • Ability to stay composed under pressure and guide others through escalated issues • Collaborative mindset with the ability to influence without direct authority • Strong problem-solving and conflict-resolution skills • Ability to multitask in a fast-paced environment with competing priorities • Comfortable making recommendations to management and contributing to process development • Availability to work full-time during standard business hours, with flexibility for time-sensitive account needs • CSS Level 2: 5+ years in customer success, with experience in both dealership and executive-level interactions • Proven ability to independently manage high-impact or complex accounts with minimal oversight • Experience mentoring, coaching, and onboarding new staff; acting as a point of escalation and knowledge resource for peers • Ownership mindset with accountability, follow-through, and proactive problem solving across departments • Professionalism and operational excellence; ability to uphold team standards, enforce best practices, and promote continuous improvement • In-depth knowledge of Fixed Operations and experience in the automotive industry • Bachelor's in Communication or equivalent work experience in performance/account management • Applicants advancing in the selection process must complete the Culture Index survey

🏖️ Benefits

• 100% Covered Medical • Unlimited/Flexible PTO Policy • Stock Options • Remote Work Flexibility • 10 Paid Holidays Per Year • Competitive salary + bonus • 401k and other benefits