Customer Success Manager – Insurance

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Yembo

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🤖 Artificial Intelligence

🛡️ Insurance

☁️ SaaS

Artificial Intelligence • Insurance • SaaS

Yembo is an AI-powered SaaS company that automates property surveys and inspections for moving companies and the insurance industry. Its platform converts smartphone photos and videos into photorealistic 3D models, floor plans, point-to-point measurements, content inventories, and structure/material identification in minutes, with privacy-preserving features (e. g. , automatic blurring). Yembo's virtual survey technology speeds pre-move surveying, supports insurance underwriting and claims processing, reduces operational costs, and improves customer satisfaction and quote/claim turnaround times.

📋 Description

• Manage the end-to-end lifecycle for a book of business comprising strategic accounts • Map and build multi-threaded relationships across complex P&C carriers, engaging field adjusters, IT, and executive sponsors • Build rapport and credibility remotely through virtual check-ins and emails • Translate usage and performance data into narratives aligned with carrier goals • Define, track, and present ROI demonstrating time and cost savings • Advise customers on claims lifecycles, inspection processes, and estimation accuracy • Proactively identify adoption gaps, underused features, and process inefficiencies • Launch solutions to improve account health and customer outcomes • Deliver customer enablement sessions and presentations on product features, best practices, and value propositions • Drive customer retention, satisfaction, loyalty, and long-term account growth

🎯 Requirements

• 2–4 years of customer success experience within a high-growth SaaS setting • Exceptional virtual communication skills and ability to establish trust remotely • Ability to translate metrics into strategic business outcomes for VPs and C-Suite executives • Comfort facilitating discussions about budgets, ROI, and expansion across enterprise departments • High autonomy, initiative, and ability to navigate ambiguous challenges • Insurance/claims workflow domain fluency, or demonstrated ability to rapidly learn complex industry terminology • Proficiency with CRM software such as HubSpot or Salesforce • Ability to use data to inform customer interactions, monitor progress, and report on key metrics

🏖️ Benefits

• 100% Employer Covered Health Care Plan for you and your family (Medical, Dental & Vision) • Retirement Plan (401k with 4% company match) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Unlimited Flex PTO, Flexible Sick Leave & 11 National Holidays) • Parental Leave for both caregivers • Annual Events & Meetups • Work From Home (Fully Remote Team) • Stock Option Plan • Learning & Development Opportunities