Customer Success Manager – Enterprise

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $125.7k - $201.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ServiceTitan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💼 Consulting

📦 Logistics

📣 Marketing

💰 $200M Series G on 2021-06

Consulting • Logistics • Marketing

ServiceTitan is a comprehensive software platform designed for the trades industry, providing solutions to enhance productivity and profitability for businesses. It offers a variety of features including dispatching, scheduling, marketing, reporting, and customer experience tools, tailored for trades like plumbing, HVAC, electrical services, and more. ServiceTitan seeks to empower businesses by optimizing operations, improving cash flow, and delivering superior customer experiences through an all-in-one platform. The software includes real-time data analytics, financing options, and mobile capabilities to support the operational needs of contractors and increase their revenue streams. By consolidating multiple business functions into a single platform, ServiceTitan aims to help contractors grow profitably and efficiently.

📋 Description

• Lead and inspire a team of 8 Enterprise Customer Success Managers serving strategic customers • Shape strategy for retention, expansion, and customer satisfaction • Coach CSMs through feedback, career development, and performance improvement • Partner with CSMs on retention strategies, expansion opportunities, and measurable customer outcomes • Establish expectations, metrics, and operational rigor for CSM accountability • Encourage experimentation, process innovation, automation, and customer-experience improvements • Anticipate customer risks and guide resolution strategies, engaging executives when needed • Set quarterly goals and strategic priorities aligned with company OKRs • Track and communicate progress through reporting and feedback loops • Collaborate with Product, Sales, Onboarding, and Support teams • Gather customer feedback to influence product strategy and continuous improvement • Hire, onboard, and mentor talent while maintaining a strong team culture

🎯 Requirements

• 3+ years of leadership experience in Customer Success or Account Management within a SaaS environment • Proven success leading Enterprise or Strategic accounts and teams managing large, complex customers • Strong coaching and people leadership skills • Excellent business acumen and ability to consult on best practices, process optimization, and ROI realization • High emotional intelligence with strong listening, empathy, and communication skills • Exceptional organization and project management capabilities • Proactive, solution-oriented mindset and resilience navigating ambiguity or challenge • Deep understanding of SaaS metrics, retention levers, and customer health management • Passion for technology, curiosity, and continuous learning and innovation

🏖️ Benefits

• Flexible time off • Learning and development opportunities • Comprehensive onboarding program • Leadership training and other programs and events • Bonusly and peer-nominated awards • Company-paid medical, dental, and vision insurance • 100% employer-paid options and 90% coverage for dependents • FSA and HSA • 401k match • Telehealth options, including One Medical memberships • Parental leave and support • Up to $20k in fertility services, including IUI and IVF • Surrogacy and adoption reimbursement • On-demand maternity support through Maven Maternity • Free breast milk shipping through Maven Milk • Pet insurance • Legal advisory services • Financial planning tools • Variable commission plan • Equity • Holistic suite of benefits