Senior Customer Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $101k - $135k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Salesloft

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

🤝 B2B

☁️ SaaS

⚡ Productivity

B2B • SaaS • Productivity

Salesloft is a company that provides a sales engagement platform designed to help businesses improve their sales processes and enhance customer relationships. The platform offers features such as email tracking, call logging, and sales analytics, allowing sales teams to engage with prospects more effectively and efficiently. Salesloft integrates with various third-party applications, including Salesforce, LinkedIn, and Microsoft Outlook, to streamline sales activities and improve productivity. The company also focuses on providing reliable services by monitoring and resolving incidents that may impact the use of their platform, ensuring minimal disruption to their users.

📋 Description

• Build custom Mutual Success Plans aligned with customers’ business objectives • Guide customers in prioritizing next steps and manage multiple customer contacts • Partner with internal teams on broader team tasks and projects • Review customer data trends and proactively identify focus areas • Create impactful QBRs and prioritize data based on customer insights • Identify unusual data trends and anticipate customer follow-up questions • Provide strategic guidance on sales and sales engagement best practices • Lead customer-facing webinars and internal trainings • Lead phone calls and onsite meetings with stakeholders, including C-level stakeholders • Build trusted relationships with executives and influencers • Drive customer adoption through strategy calls and customized executive-level business reviews • Demonstrate the business impact and ROI of Salesloft • Act as the quarterback of the customer experience • Engage, retain, and expand a book of business while driving customer understanding of Salesloft offerings • Collaborate strategically with sales, customer success, and leadership teams • Support customer renewals, satisfaction, adoption, and change management • Train, onboard, and motivate new team members

🎯 Requirements

• 6+ years of experience in a Customer Success role • 1+ years of experience using Salesforce CRM • Intermediate to expert knowledge of Salesforce CRM components, including leads, activities, contacts, opportunities, and reporting • Previous experience in a SaaS/technology company or fast-growing startup preferred • Superb listening skills and ability to uncover customers’ true objectives • High empathy toward peers and customers • Clear, confident, and compelling written, verbal, and presentation communication • Strong perception and emotional intelligence, with ability to adapt executive presence to different audiences • Expert project management and prioritization skills • Ability to manage stakeholder expectations and meet objectives and timelines • Resourceful, creative, and able to build playbooks where none exist • Confidence in technical conversations, including APIs

🏖️ Benefits

• Competitive, fair and equitable wages and salaries • Performance bonus • Benefits and/or other applicable incentive compensation plans • New Hire Orientation • 3-week Sales Bootcamp • Salesloft PM certification program • Salesloft admin certification opportunity • Demo certification opportunity