Customer Success Manager – RCM

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Infinx

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Venture Round on 2021-11

Healthcare • Consulting • Logistics

Infinx is a company that specializes in optimizing the healthcare revenue cycle through advanced technology solutions. It offers a comprehensive platform that automates and enhances processes such as prior authorizations, eligibility verifications, medical coding, billing, and revenue acceleration. By leveraging artificial intelligence, automation, and integrations within healthcare systems, Infinx helps healthcare providers streamline patient access and maximize reimbursements. The company works closely with healthcare providers, including hospitals, physician groups, and specialty centers, to address their revenue cycle challenges effectively. Infinx's solutions aim to reduce denials, improve claim accuracy, and enhance patient satisfaction, thereby allowing providers to focus more on delivering high-quality care.

📋 Description

• Serve as the primary point of contact and trusted advisor for a portfolio of Prior Authorization customers • Proactively manage customer health, identify risks, and drive resolution before issues escalate • Lead customer onboarding, implementation support, adoption planning, and ongoing success initiatives • Conduct regular business reviews communicating value, performance metrics, accomplishments, and improvement opportunities • Monitor customer satisfaction, adoption, and engagement and develop action plans to improve outcomes • Collaborate with Operations, Product, Implementation, Engineering, Clinical teams, and Support to advocate for customer needs and resolve issues • Identify opportunities for service expansion, additional solutions, and strategic growth within existing accounts • Maintain accountability for customer outcomes, retention, and long-term partnership success • Assist in other duties as assigned

🎯 Requirements

• Bachelor's degree in Business Administration, Healthcare Administration, Health Information Management, Communications, Information Systems, or related field • 3+ years of experience in customer success or account management • Exceptional relationship-building and customer engagement skills • Strong customer advocacy mindset • Executive presence and professionalism • Excellent written and verbal communication • Presentation and facilitation skills • Active listening and consultative communication • Prior Authorization operations or workflow experience preferred • Experience working with healthcare technology or SaaS solutions preferred • Knowledge of payer prior authorization processes and healthcare reimbursement workflows preferred • Experience conducting Executive Business Reviews (EBRs/QBRs) preferred • Experience with Electronic Health Records, such as Epic, Cerner, or athenahealth, preferred • Experience with CRM platforms such as Salesforce or HubSpot preferred • Experience using business intelligence and reporting tools preferred • Experience identifying workflow improvements through data analysis preferred

🏖️ Benefits

• Flexible work hours when possible • 401(k) Retirement Savings Plan • Comprehensive Medical, Dental, and Vision Coverage • Paid Time Off • Paid Holidays • Pet Care Coverage • Employee Assistance Program (EAP) • Discounted services