Partner Success Analyst

🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $56k - $94k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

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Guidehouse

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2018

🏥 Healthcare

🎖️ Defense

📦 Logistics

💰 Grant on 2023-02

Healthcare • Defense • Logistics

Guidehouse is a global consultancy offering advisory, digital, and managed services across commercial and public sectors. It is purpose-built to support industries such as national security, financial services, healthcare, energy, and infrastructure. Guidehouse collaborates with leaders to navigate complexity and drives transformational changes that impact the future. Their expertise spans data analytics, digital technologies, risk management, and more, with a strong emphasis on sustainability and innovation.

📋 Description

• Document Federal Partners’ grants management business and operational objectives, including roles, responsibilities, functions, workflows, reports, and unique needs • Identify partner-specific business process improvements and potential GrantSolutions system/service enhancements • Assist with communications to Federal Partners regarding business processes, system updates, and grants management news • Assist the team lead in implementing partner-specific strategy • Learn the software system to provide technical troubleshooting and problem-solving expertise • Become a Subject Matter Expert on system components and provide technical analysis, troubleshooting, and advice on future enhancements • Identify and resolve end-user issues through email, phone, chat, or on-site support • Respond to help desk tickets, support tickets, and user requests with timely, quality results • Track operational issues through resolution and escalate effectively when necessary • Conduct user acceptance and system testing in support of system releases • Analyze release notes and impacts to Federal Partners • Perform root cause analysis of partner-reported issues and collaborate on resolution and remediation • Coordinate and schedule meetings, prepare materials, and respond promptly

🎯 Requirements

• Bachelor’s degree and a minimum of 1 year of experience in a customer-facing role, or equivalent combination of education and experience • Strong written and verbal communication skills • Customer service experience and experience handling customers • Strong organizational skills and ability to use technology, resources, and time efficiently • Proficiency in Microsoft Excel, Word, and PowerPoint • Must obtain and maintain a Public Trust Clearance • Technical troubleshooting experience is preferred as a nice-to-have qualification • Requirements gathering/UAT experience is preferred as a nice-to-have qualification • Documentation experience is preferred as a nice-to-have qualification • Experience using an internal ticketing system is preferred as a nice-to-have qualification • Salesforce and Visio experience is a plus • Up to 10% travel required

🏖️ Benefits

• Medical, Rx, Dental & Vision Insurance • Personal and Family Sick Time & Company Paid Holidays • Parental Leave • 401(k) Retirement Plan • Group Term Life and Travel Assistance • Voluntary Life and AD&D Insurance • Health Savings Account • Health Care & Dependent Care Flexible Spending Accounts • Transit and Parking Commuter Benefits • Short-Term & Long-Term Disability • Tuition Reimbursement • Personal Development, Certifications & Learning Opportunities • Employee Referral Program • Corporate Sponsored Events & Community Outreach • Care.com annual membership • Employee Assistance Program • Supplemental Benefits via Corestream, including Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection • Position may be eligible for a discretionary variable incentive bonus • Flexible benefits package