Partner Success Analyst

🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $56k - $94k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

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Guidehouse

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2018

🏥 Healthcare

🎖️ Defense

📦 Logistics

💰 Grant on 2023-02

Healthcare • Defense • Logistics

Guidehouse is a global consultancy offering advisory, digital, and managed services across commercial and public sectors. It is purpose-built to support industries such as national security, financial services, healthcare, energy, and infrastructure. Guidehouse collaborates with leaders to navigate complexity and drives transformational changes that impact the future. Their expertise spans data analytics, digital technologies, risk management, and more, with a strong emphasis on sustainability and innovation.

📋 Description

• Document Federal Partner grants management business and operational objectives, including roles, responsibilities, functions, workflows, reports, and unique needs • Identify partner-specific business process improvements and potential GrantSolutions system/service enhancements • Communicate with Federal Partners regarding business processes, system updates, and grants management news • Assist the team lead in implementing partner-specific strategy • Learn the software system to provide technical troubleshooting and problem-solving expertise • Become a Subject Matter Expert on system components and support Federal Partner technical analysis, troubleshooting, and future enhancement advice • Identify and resolve end-user issues and support needs through email, phone, chat, or on-site support • Respond to help desk tickets, support tickets, and user requests while delivering timely, quality results with teammates • Track daily issues through resolution and escalate effectively as necessary • Conduct user acceptance and system testing for system releases • Analyze release notes and impacts to Federal Partners • Perform root cause analysis of partner-reported issues and collaborate on resolution and remediation • Coordinate and schedule meetings, prepare materials, and respond promptly

🎯 Requirements

• Bachelor’s degree and a minimum of 1 year of experience in a customer facing role, or equivalent combination of education and experience • Strong written and verbal communication skills • Demonstrated customer service experience and customer handling • Strong organizational skills to use technology, resources, and time efficiently • Proficient in Microsoft Excel, Word, and PowerPoint • Salesforce and Visio experience is a plus • Must obtain and maintain a Public Trust Clearance • Technical troubleshooting experience is nice to have • Requirements gathering/UAT experience is nice to have • Documentation experience is nice to have • Experience using an internal ticketing system is nice to have • Travel required up to 10% • Ability to obtain Public Trust clearance

🏖️ Benefits

• Medical, Rx, Dental & Vision Insurance • Personal and Family Sick Time & Company Paid Holidays • Parental Leave • 401(k) Retirement Plan • Group Term Life and Travel Assistance • Voluntary Life and AD&D Insurance • Health Savings Account • Health Care & Dependent Care Flexible Spending Accounts • Transit and Parking Commuter Benefits • Short-Term & Long-Term Disability • Tuition Reimbursement • Personal Development, Certifications & Learning Opportunities • Employee Referral Program • Corporate Sponsored Events & Community Outreach • Care.com annual membership • Employee Assistance Program • Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.) • Position may be eligible for a discretionary variable incentive bonus • Flexible benefits package