Client Success Manager – Prescription Benefit Management

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🔥 0 minutes ago

☕ Washington – Remote

☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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TrueScripts Management Services

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

TrueScripts Management Services is dedicated to providing exceptional prescription benefit management services. With a focus on delivering maximum savings and amazing care, TrueScripts works closely with members, clients, brokers, and prescribers to offer personalized and customized solutions. The company prides itself on transparency and efficiency, featuring a 24-48 hour turnaround time for prior authorization requests and a commitment to customer service, ensuring that real people are available to assist over 99% of the time.

📋 Description

• Work strategically with client success management, clinical, and data analytics teams to support client satisfaction and service delivery • Serve as the client contact by telephone and email to resolve ongoing questions and issues • Collaborate with account management, clinical, member care, business analyst, data analytics, and business development teams • Assist with execution of the client communication plan • Coordinate client review meetings, including document preparation and reporting • Coordinate and participate in implementation calls, open enrollment events, vendor/benefit fairs, and other client meetings • Work with the Client Success Executive on claims-data reporting and analysis to identify drug trends, financial performance, and cost-saving opportunities • Use CRM and proprietary claims-adjudication software • Adjust plan parameters as directed by the client or broker • Provide reporting to clients, brokers, and TPAs • Prepare and provide reporting related to TrueScripts proprietary programs • Log, print, and mail ID cards when required • Ensure accurate and complete CRM data input for new client enrollment • Prepare client support documents • Execute onboarding involving the client, broker, TPA, and data vendor • Participate in introductory and enrollment meetings with employees • Perform other duties assigned by the Client Success Executive

🎯 Requirements

• Values aligned with Integrity, Respect, Innovation, and Service • College degree or applicable experience preferred • Ability to interface with TrueScripts clients and provide solutions to problems • Proficiency in all Microsoft Office products • Collaborative team-player mindset • Strong problem-solving abilities and analytical thinking • Strong attention to detail • Ability to prioritize and organize work effectively • Ability to multitask and adjust priorities based on business needs • Ability to communicate and work effectively under stress while maintaining confidentiality • Self-motivated and able to work with little supervision • Adaptability and willingness to take on periodically changing responsibilities • Drive to learn business processes specific to the Pharmacy Benefit Management (PBM) industry • Proficiency in CRM and proprietary claims-adjudication software

🏖️ Benefits

• A wide range of health insurance options including medical, dental and vision • A strong salary and bonus program • A robust 401k and company match • ESOP participation with annual allocated shares of stock • Qualified Retirement plan • Wellness program including financial incentives, massage services, and fitness stipends • Dream Manager Program • Cohesive, family-based culture • Charitable contributions and volunteer time • Lots of celebrations