Customer Engagement Specialist

🔥 0 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $21 - $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

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Health Monitor Network

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1983

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Private equity on 2024-12

Healthcare • Consulting • Logistics

Health Monitor Network is a targeted healthcare marketing and point-of-care media company that connects patients and healthcare professionals through an omnichannel engagement platform. It provides patient education screens, digital and print patient guides, clinician updates, podcasts, in-office back-office screens and targeted patient outreach, serving healthcare providers, medical offices, and brands to drive health outcomes and brand engagement. The company combines editorial content, a medical advisory board, and a technology platform to deliver scalable, credible content and targeted outreach at waiting rooms, exam rooms, and digital channels.

📋 Description

• Serve as the go-to point of contact for a portfolio of customers and build trust-based relationships • Guide customers through onboarding and help them maximize the value of products and services • Monitor customer satisfaction and proactively identify ways to improve the customer experience • Partner with Sales, Operations, and Service teams to resolve issues and maintain seamless service delivery • Collaborate with Sales to identify upsell and cross-sell opportunities supporting customer growth • Maintain accurate CRM records, documenting customer interactions and milestones

🎯 Requirements

• Ability to work Pacific Time hours • 2–4 years of experience in customer success, account management, or customer service • Strong communication and interpersonal skills with a customer-first mindset • Ability to manage multiple accounts, projects, and priorities • Sharp problem-solving and analytical skills • Hands-on experience with CRM platforms such as Salesforce or HubSpot • Proactive, detail-oriented approach • Ability to work independently and as part of a team • Bachelor's degree in Business, Communications, Marketing, or a related field is preferred

🏖️ Benefits

• Remote work • Full-time Monday–Friday schedule • Equal employment opportunities • Reasonable accommodation during the application or interview process in accordance with the ADA and other applicable laws