Customer Success Manager – Retail

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $70k - $90k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

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Toast

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

Food & Beverage • Consulting • Logistics

Toast is a technology company that specializes in providing integrated software and hardware solutions for the restaurant industry. Their offerings include a comprehensive restaurant management platform that features point of sale (POS) systems, payment processing, online ordering, payroll management, and various operational tools designed to streamline restaurant operations. Toast's platform is tailored to meet the needs of diverse restaurant types, including quick service, full service, fast casual, fine dining, cafes, and food trucks. They also provide resources like industry insights and educational materials to support restaurant success.

📋 Description

• Serve as the customer’s main point of contact and trusted advisor • Drive customer initiatives that increase product adoption, satisfaction, referrals, and retention • Align with New Business Sales, Onboarding, and Growth Sales Leadership on revenue-growth opportunities • Collaborate with Sales, Product, BizOps, Care, Education, and Professional Services throughout the customer journey • Build customer relationships and advocate for customer needs • Retain and grow SaaS revenue through consultative engagements and tailored product recommendations • Drive activation and adoption across the Toast product suite by analyzing usage, demonstrating value, and facilitating training • Navigate Toast POS modules and maintain working knowledge of the partner landscape • Facilitate customer demos and troubleshoot basic POS functions • Ask discovery questions to uncover growth opportunities, referrals, and location expansion • Identify opportunities to operate at scale and provide regular cross-functional feedback • Travel locally up to 10% for customer site visits, including pre-live meet-and-greets and post-live technical consultations

🎯 Requirements

• Must be located in EST or CST timezone • 2+ years of Account Management, Sales, or equivalent experience responsible for customer satisfaction and business operations • Ability to operate independently and navigate competing priorities in a constantly changing environment • High technical aptitude and ability to quickly learn technical concepts and language • Proven track record of meeting and exceeding goals • Excellent communication, organizational, and influencing skills • Flexibility and adaptability • Problem-solving mindset and critical-thinking ability • Nice to have: 1+ years using POS software, ideally in the service industry • Nice to have: Experience managing Mid-Market, Top SMB, or Enterprise customers • Nice to have: Experience in the tech industry or at a SaaS company • Nice to have: Experience with Salesforce CRM, MS Office, G-Suite, and Slack

🏖️ Benefits

• Competitive compensation and benefits programs • Cash compensation, including overtime and bonus/commissions if eligible • Equity • Benefits supporting a healthy lifestyle • Flexibility to meet changing needs • AI tools provided across disciplines • Reasonable accommodations during the hiring process