Customer Success Manager

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ZeroFox

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $74M Series D on 2020-02

Consulting • Healthcare • Logistics

ZeroFox is a leading provider in the external cybersecurity industry, offering a comprehensive platform for digital risk protection. The company focuses on securing businesses beyond the traditional perimeter by providing services such as external attack surface management, threat intelligence, and digital threat disruption. ZeroFox offers brand protection, domain protection, social media protection, and executive protection to prevent fraud, impersonations, and data leaks across social media, the surface web, and the dark web. Additionally, their platform includes incident response and physical security intelligence, making it a robust solution for organizations seeking to safeguard their brand and data against cyber threats. ZeroFox’s innovative solutions are trusted by industries ranging from financial services to healthcare, media, and public sector, helping them stay proactive against emerging digital risks.

📋 Description

• Build and maintain post-sales relationships with customers across diverse industries and company sizes • Serve as a trusted technical advisor and support contact for ZeroFox customers • Proactively update customer platforms and create reporting that demonstrates solution effectiveness • Provide ongoing customer education and advocate for customer needs • Define business and technical requirements with customers and support product and services teams in defining scope of work • Partner with customers to deliver consistent, high-quality engagement and ensure customer success • Build curated customer experiences with the ZeroFox platform and operating environment • Execute and refine scalable enablement programs, including building customer champions • Advise customers as a subject matter expert on ongoing platform usage and configuration value • Liaise with technical support leads regarding platform configuration requests and customer-environment use-case changes • Design and develop solutions using the ZeroFox platform, customer-technology integrations, and APIs • Deliver web-based training to user groups • Conduct discovery and education activities to identify opportunities for platform usage across organizational functions and processes • Provide frontline technical guidance on best practices and customer questions • Engage ZeroFox resources to resolve customer issues quickly • Collaborate with Product, Customer Operations, Services, and other internal organizations to streamline customer experiences and identify product-enhancement trends • Maintain current functional and technical knowledge of ZeroFox service options • Document best practices for developing and using ZeroFox solutions • Conduct targeted consultations, identify customer needs, tailor solutions to business goals, and drive adoption, maturity, and growth

🎯 Requirements

• 3+ years of experience in a related function • Experience configuring and maintaining SaaS-based platforms for multiple customers simultaneously • Direct customer advocacy and engagement experience in post-sales or professional services functions • Experience in Fortune 1000, mid-tier, and/or startup companies • Successful management of customer support engagements through completion with high customer satisfaction • Excellent analytical and problem-solving skills • Exceptional verbal, written, organizational, presentation, and communication skills • Customer service orientation and ability to work with teamwork, collaboration, adaptability, and initiative • Demonstrable success thinking strategically and executing tactically while maintaining customer satisfaction and retention in a fast-paced environment • Competitiveness and competitive awareness • Proficiency explaining strengths and vulnerabilities • Willingness to travel as required based on customer and business need • Knowledge of data analytics, dashboards, and reporting • Written and spoken fluency in English and Arabic • Skill with JIRA, SQL, Salesforce, Google Apps, and Zendesk • Certifications listed: CISSP, CISA, and Security+ • Past experience in customer success, technical support, configuration, and/or training capacity

🏖️ Benefits

• Compensation $80,000 - $95,000 • Community-driven culture with employee events • Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture • People-first culture • Centers of excellence around the world