Customer Success Manager

🔥 0 minutes ago

🌵 Arizona, Colorado, +2 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🌲 Oregon – Remote 🤠 Texas – Remote

💵 $68k - $122.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Autodesk

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏗️ Construction

🏭 Manufacturing

💼 Consulting

Construction • Manufacturing • Consulting

Autodesk is a global leader in software for designers, engineers, builders, and creators. The company provides a comprehensive suite of design and engineering applications including popular products like AutoCAD, Revit, and 3ds Max. Through its Design and Make Platform, Autodesk empowers professionals across various industries to design, visualize, and manage projects efficiently, facilitating innovation and sustainability in architecture, engineering, construction, and manufacturing.

📋 Description

• Retain and expand Autodesk's construction-portfolio customers • Establish customer outcomes and develop and manage Customer Success Plans • Onboard new construction customers and accelerate time to value • Coordinate diverse tasks, topics, and customer needs • Identify opportunities to expand solution adoption and recommend post-purchase best practices • Maintain customer retention, coordinate renewals with sales, and identify expansion opportunities • Conduct check-in calls, executive business reviews, webinars, and mentoring sessions • Track account health, identify churn risk, and eliminate that risk • Drive product usage and adoption of Autodesk Construction Cloud • Build trusted-advisor relationships and advocate for customer needs within Autodesk • Propose and build scalable processes • Act as an Autodesk Construction evangelist and increase awareness of construction services

🎯 Requirements

• At least 3 years of experience in a customer-facing, B2B role • 4 Year Degree or equivalent experience • Experience in Customer Success, Account Management, or a client-facing role • Fully remote with travel expected up to 35% • Curiosity to understand the construction industry • Ability to work independently and collaboratively • Process-driven and organized • Record of accomplishment and demonstrated drive for achievement • Experience with AEC workflows and awareness of BIM solutions focused on Construction • Previous experience in the Construction Industry

🏖️ Benefits

• Health and financial benefits • Time away and everyday wellness benefits • Comprehensive benefits package • Annual cash bonuses may be included • Stock grants may be included • Fully remote work arrangement • In-person onboarding and/or in-person ID verification may be available/required