Client Engagement Success Manager I

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Nelnet

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1996

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Nelnet is a diversified services company that provides a wide range of solutions including government services, consumer services, technology services, and federal student loan services. The company specializes in customer-centric services, operational optimization, and support, offering digital accessibility, custom development, data analytics, artificial intelligence, and information security. Nelnet also offers business process outsourcing, contact center and back-office processing, loan servicing, and education services. Furthermore, Nelnet is involved in financial management, payment technology, and renewable energy through tax equity funding and solar installations. Nelnet is committed to enhancing education, government service provision, and energy innovation, promoting community engagement and philanthropic efforts through partnerships.

📋 Description

• Establish and manage the customer relationship as the primary contact for multi-product implementations • Orchestrate new school implementations across product platforms and teams • Confirm scope, timelines, objectives, expectations, and delivery timeframes • Advocate for customer priorities, mitigate issues, and recommend implementation solutions • Create and coordinate communication channels between FACTS Implementation teams and customers • Monitor and control implementation progress; communicate status and escalate issues • Facilitate business calls, introduce subject matter experts, and address implementation issues • Plan, organize, prioritize, and adjust work schedules • Grow product knowledge, assist with configurations, perform demonstrations, and conduct FACTS/NBS system training • Document communications, action plans, processes, issues, and problems • Participate in customer de-escalations and retrospectives • Capture lessons learned and refine processes, documentation, templates, and training • Assist in developing workflows, processes, and procedures for new products or services • Promote the company mission, vision, and core values

🎯 Requirements

• Associate degree in a related field required; bachelor’s degree preferred • 2–4 years of experience in project management, product service, and/or implementation • Experience with Microsoft Office, including Word, Excel, PowerPoint, Teams, and Planner • Experience on the Enterprise and/or SIS platform required • Experience with Salesforce/CRM for project and workflow tracking preferred • Working knowledge of FACTS/NBS Enterprise and applicable stand-alone products • Attention to detail and high quality standards • Excellent organizational, interpersonal, written, and verbal communication skills • Excellent customer service skills • Ability to build consensus and establish rapport with coworkers and clients • Demonstrated leadership skills, maturity, and cooperative attitude • Effective organization, time management, and prioritization skills • Flexibility to respond to changing situations and company needs • Ability to take direction from multiple sources and prioritize effectively • Ability to work independently and cooperatively as part of a team • Ability to work overtime as required, without supervision • Ability to travel as needed

🏖️ Benefits

• Medical, dental, and vision insurance • HSA and FSA • Generous earned time off • 401K/student loan repayment • Life insurance and AD&D insurance • Employee assistance program • Employee stock purchase program • Tuition reimbursement • Performance-based incentive pay • Short- and long-term disability • Robust wellness program • Overtime as required • Travel as needed