Enterprise Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $90k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

EverTrue

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏢 Enterprise

🤝 Non-profit

💰 $6M Series C on 2017-08

Software • Enterprise • Non-profit

EverTrue is a company dedicated to enhancing the donor management and fundraising experience through its software platform. Their innovative solutions support advancement organizations in discovering prospects, empowering gift officers, making asks, and stewarding donors. EverTrue provides a Donor Experience Platform that leverages AI, automation, and data insights to drive revenue and build lasting donor relationships. The company offers a range of products including real-time dashboards, personalized video communication, and digital endowment reporting, designed to streamline fundraising efforts and improve donor relations. Trusted by thousands of teams, EverTrue is transforming traditional fundraising by enabling organizations to engage their entire donor pyramid effectively.

📋 Description

• Manage the customer lifecycle from implementation to renewal, targeting a 90%+ gross retention rate and ensuring customer satisfaction and advocacy • Deliver best-in-class, authentic customer service and demonstrate success through NPS scores, Health Scores, and usage data • Collaborate with Sales to identify and qualify cross-sell opportunities • Conduct regular account reviews with key leadership to demonstrate success and identify expansion opportunities • Identify customer advocacy opportunities to support new customer acquisition and industry knowledge • Provide actionable customer-insight feedback to Product • Maintain current knowledge of EverTrue products and conduct product training sessions • Represent EverTrue at events, drive attendance, and occasionally lead webinars • Commit to internal team processes and foster cross-company collaboration • Use Salesforce, Notion, Planhat, and Slack to support operations

🎯 Requirements

• At least five years of successful customer success, sales, and/or account management experience in a comparable business environment • Fundraising solicitation is considered sales experience at EverTrue • Excellent verbal and written communication skills • Experience or knowledge of the education/non-profit market • Proven ability to build relationships at all organizational levels and collaborate with customers and colleagues • Ability to plan, develop, and conduct effective presentations to executive audiences • Ability to support sales efforts, identify expansion opportunities, and secure renewals • Determination and grit to work at a growing start-up, with patience to help customers succeed • Enjoyment of an evolving, fast-paced environment and commitment to ongoing learning and progression • Self-reliance, ownership, ability to navigate ambiguity, and solution-finding skills • Humble team-player attitude and willingness to collaborate across teams • Proactive process-improvement mindset • Familiarity with Salesforce, Notion, Planhat, and Slack • Willingness to travel up to 25% of the time

🏖️ Benefits

• Base salary range of $90K–$100K, plus a target variable of $66K • 80% of premium covered for medical, dental, and vision insurance • 401k match of up to 3% • Remote-first environment for flexible work • Generous paid time off throughout the year • Investment in professional growth and development • Opportunities to connect with colleagues both in-person and virtually • Opportunity to contribute to non-profits and educational institutions