Customer Success Manager

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🔥 0 minutes ago

☕ Washington – Remote

☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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VanishID

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

💰 Series A on 2023-04

Cybersecurity • Artificial Intelligence • SaaS

VanishID is an AI-powered digital executive protection company that continuously discovers, removes, and monitors exposed personal and family information across data brokers, the open web, and the dark web to reduce executives' personal attack surface. It provides turnkey, continuous protection packages for executives, entire workforces, family offices, and public-sector officials, combining autonomous AI agents with human-led orchestration to verify exposures, issue removal requests, and re-scan for resurfaced data. VanishID positions itself as proactive, defender-focused personal-attack-surface management that operates beyond the corporate perimeter.

📋 Description

• Own customer onboarding end-to-end from kickoff through technical setup • Configure SSO (SAML/OIDC) and SCIM provisioning with identity providers such as Okta and Microsoft Entra ID • Drive technical integrations across customer systems using REST APIs and webhooks • Enrich customer identity data with VanishID intelligence across SOC, HR, and other systems • Troubleshoot customer problems and involve engineering when deeper technical support is needed • Monitor account health, identify risks early, and conduct customer check-ins • Lead Quarterly Business Reviews and deliver executive debriefs • Identify expansion opportunities and build business cases for additional protection tiers • Bring customer insights to the product team and help shape future products • Report to the Head of Customer Success

🎯 Requirements

• 3–5 years in Customer Success, Account Management, or a related client-facing role • Working technical fluency with SSO, user provisioning, and API-based integrations • Exceptional communication and presentation skills for engaging C-suite executives, board members, and senior stakeholders • Ability to build trust, run scalable onboarding and engagement processes, and identify account growth opportunities • Proficiency with Salesforce or HubSpot • This role is not eligible for visa sponsorship • Nice to have: hands-on experience with Okta, Microsoft Entra ID (Azure AD), or Ping, including SSO (SAML/OIDC), SCIM provisioning, attribute mapping, and sign-in troubleshooting • Nice to have: REST APIs, webhooks, Postman, OAuth, and API keys • Nice to have: prior identity or IT administration background or experience supporting technical integrations for customers • Experience in cybersecurity, privacy, adjacent industries, SaaS/B2B technology, financial services, healthcare, or professional services is considered • Familiarity with Customer Success platforms • Relevant certifications such as PMP, CIPP, or CISSP • Startup or small-team experience • Background serving executives and VIPs as customers with high-touch, white-glove service

🏖️ Benefits

• Various high quality medical plans with up to 100% employer-paid coverage for employees and 50% employer-paid coverage for dependents • Dental and vision plans with partial employer-paid coverage • Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs) • Free access to One Medical, Teladoc, HealthAdvocate and TalkSpace online therapy • Employer-paid short- and long-term disability insurance • Equity in a growing startup • 401k with employer match and immediate vesting (both Traditional and Roth) • Discretionary PTO • 13 annual holidays off • AI Tool Stipend for Personal Use • Paid parental leave • Monthly virtual events • A truly remote-first environment