Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $109.1k - $171.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Ventura Foods

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

💼 Consulting

📣 Marketing

Logistics • Consulting • Marketing

Ventura Foods is a company that specializes in the production and manufacturing of high-quality food products, focusing on culinary solutions for various sectors. They are involved in operations that include manufacturing, engineering, quality assurance, and supply chain management, with a commitment to employee development and customer satisfaction. The company is also dedicated to maintaining a high standard of operations through research and development, ensuring innovation in their offerings.

📋 Description

• Deliver Ventura Foods' innovation services consistently, with excellence and impact • Partner with Culinary, Product Development, Marketing and Sales teams to identify emerging food trends, develop innovation concepts and deliver customer-ready solutions • Create experiences and support brainstorms and ideation sessions that communicate food innovation and manufacturing expertise • Act as the primary innovation contact for assigned customer accounts • Build and maintain strong customer partnerships through proactive, regular innovation content • Analyze consumer and industry data to identify customer opportunities • Present relevant opportunities and insights in compelling ways • Guide customer opportunities through product design, commercialization and the end-to-end innovation process • Work with Product Development, Culinary, Marketing and Sales teams to develop, launch and scale innovative solutions • Advocate for customer innovation projects and ensure concepts are operationally feasible • Drive alignment, track project progress and transform insights into ideas and real-world outcomes • Deliver food innovation, consumer and menu trends content aligned with an annual calendar • Synthesize insights from multiple sources into clear, compelling and actionable recommendations • Craft impactful written, verbal and presentation narratives • Promote a culture of creativity and continuous improvement • Collaborate across Culinary, Product Development, Category Marketing, Research, Digital Marketing, Commercialization and Sales

🎯 Requirements

• Bachelor's degree in Business, Marketing, Communications, or a related field is required • 3+ years of experience in innovation, marketing, customer marketing, category management or sales with innovation project experience is required • Experience with customer-facing activity and engagement is required • Ability to travel up to 25% • Strong interpersonal, verbal, written and presentation communication skills • Strong relationship-building abilities • Strong planning, organization, project management and time management skills • Demonstrated interest in foodservice, restaurant and/or retail product innovation • Proficient with Microsoft Office applications • Comfortable working in fast-paced, highly matrixed organizations • Strong problem-solving and analytical skills • Ability to work collaboratively in a remote environment • MBA is a plus • Experience working with national chain accounts, regional chain accounts, distributors, or food service operators is a bonus • Background in channel or insights-driven marketing is nice to have • PMP certification would be good to have

🏖️ Benefits

• Medical, Prescription, Dental, & Vision – coverage beginning on your 1st day for eligible employees • Profit Sharing and 401(k) matching (after eligible criteria is met) • Paid Vacation, Sick Time, and Holidays • Employee Appreciation Events • Employee Assistance Programs • Career growth opportunities • Training and supportive management • Safe work environment • Annual bonus (based on the incentive program terms and conditions)