Customer Assurance Specialist

Job not on LinkedIn

🔥 1 minute ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $37.9k - $56.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔒 Insurance

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IGS Energy

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚡ Energy

🛍️ eCommerce

Energy • eCommerce

IGS Energy is an energy services company that provides a variety of energy solutions for both residential and commercial customers. They offer green electricity, carbon-neutral natural gas, solar energy solutions, and home warranties. The company aims to provide clean, reliable, and affordable energy while supporting renewable projects such as wind, solar, and hydro power. IGS Energy also specializes in delivering customized energy strategies to help protect businesses from market volatility. Their services include designing and installing LED lighting solutions, operating compressed natural gas fueling stations, and offering comprehensive energy management strategies. With a focus on innovation and sustainability, IGS Energy strives to lead positive change for the environment and their communities.

📋 Description

• Demonstrate full understanding of current IGS programs and processes • Communicate clearly with customers to assist them in making informed decisions • Approach customer interactions with a solutions-oriented mindset, active listening, and empathy • Navigate systems and resources to provide accurate resolutions according to established processes • Take assist line and escalation calls from Customer Solutions Specialists • De-escalate frustrated or irate customers and address complex concerns • Resolve research requests through investigation and partnership with other business areas • Provide omnichannel support through customer chat, email, social media messages, and company intranet maintenance • Build relationships with internal and external partners through assistance, service, and education • Collaborate with teams to manage task volume, team coverage, trend identification, and customer resolutions • Balance quality and timeliness while prioritizing departmental tasks • Support various lines of business within the organization • Maintain reliable attendance, punctuality, and schedule adherence • Perform other responsibilities and duties as assigned

🎯 Requirements

• High school diploma or equivalent • Preferred 2 years minimum related work experience • Applicants must be authorized to work in the US on a full-time basis • Current or future sponsorship is not supported or available • Ability to work independently • Strong relationship building skills with a high degree of responsiveness, reliability, and integrity • Ability to operate effectively in a team environment • Strong interpersonal, verbal, and written communication skills • Excellent customer service and problem-solving capabilities • Professionalism and accuracy during interactions with internal and external customers • Ability to meet deadlines and maintain productivity levels • Basic knowledge of Windows, MS Office Suite, and Internet Explorer

🏖️ Benefits

• Annual incentive plan based on company performance • Team or individual incentives • Medical coverage plus free telehealth • Dental coverage • Vision coverage • Employer health savings account contributions • Headspace support • Free mental healthcare visits for employees and dependents • Maven family planning support • Paid family and caregiver leave • Fertility, adoption, and surrogacy services • 401(k) plan with company match • Financial wellbeing tools • Paid time off • Tuition reimbursement • Paid leaves • Employee hardship fund • Additional perks